@darioshenye0 wrote:
Hi, I purchased a glass pitcher and six tumblers from a seller, and because of his horrible packaging one tumbler was broke, now after filling a claim, I am told by ebay to return for a refund. And the seller will not even communicate with me, I do not want to return everything, just the broken tumbler, but the instructions from ebay are not clear, do they even really read the details of the case? What do I do?
Open a return item case with the reason 'damaged' the seller then can opt to have u return the items or give you a partial refund, but this can only be done by you opening the return case since u say the seller is not communicating with you.
here are the options>
Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.
If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Learn more about our Condition of returns policy.
Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it.
Offer you a replacement or an exchange – Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.
Send you a message – The seller may ask you for some more details about your return request.
When the seller replies, we'll send you an email with details of the next steps.
