12-21-2023 12:47 PM
I am trying to sell something and it shows that my item is active but I can not find it on ebay. HELP
12-21-2023 12:54 PM
When you list or revise an item the listing must index across all of the eBay servers in order to be searchable. This process can take up to 24 to 36 hours to complete. As long as you see the listing in your active selling list then the listing will become searchable. If you cannot search for the item after 36 hours you will need to contact eBay customer service to see if something is blocking the listing from becoming searchable.
You can contact customer service using this link to ask for a call back: https://www.ebay.com/help/contact_us?id=4191&st=10 Please note that if the wait time for a call back is too long eBay will remove the option until the wait time is shorter. Just try again later. Customer service is open from 5am to 9pm Pacific Time.
12-21-2023 12:58 PM
Also be aware that if you revise the listing while it is still waiting to be indexed, it goes to the back of the line so it then takes even longer.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.