11-08-2024 01:57 PM
Hi, I sold a phone and the buyer recieved it but it still had AT&T payments left unbeknownst to me. He understandably sent a return request and then messaged me himself. Since that day I’ve paid off AT&T immediately and he was able to unlock phone and wants to cancel the return request and keep the phone. We both (buyer & myself) want to know how to get the refund cancel..cancelled and my funds available?
11-08-2024 06:23 PM
The buyer needs to go back to the Returns Request, and look for the cancel/close link. It might not appear until 3 days after filing the Returns Request.
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