Report eBay Technical Issues

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Current and resolved technical issues - updated as of 04/18/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Report a Seller site not accepting forms

I have tried for 2 days to fill out the Report a seller form and when I hit submit.. I get a message to try later it is not working. Does anyone have an email address so I could submit the information?

not allowing payment - won't allow seller to print label because won't recognize payment

Templates not Inserting

Been trying to insert my templates but nothing inserts. Won't allow me to manage either. In addition to this now, I have had glitches since eBay added the extra step to insert a template. Why not a simple drop down for insert and a drop down for mana...

Attention Buyer - We are unable to send your message at this time.{e218481-1261537x}

This is my first time having a problem making a purchase. Receiving the error "We are unable to send your message at this time.{e218481-1261537x}" when attempting to make an offer or any offer on any item. I've already tried using other devices, clea...

APP Keeps Changing My Shipping Address To My Home Address

Hello,Overnight the app is updating and it is changing my shipping address to my home address. I do not operate my business from my home and this only started happening over the past few days. Others have suggested turning off location services or de...

cant use custom templates in description

hey , it started few days ago and its really weird.when i try to use custom templates that i have saved to insert in description nothing happens..when i click "insert" or "manage" nothing pops up.i use chrome so i tried different browser to be sure a...

canceled order

negative bull,,,fake stuff and fake people

Listing tool is down

I can't list new items or revise listings. Drafts also will not post. Says it's a "global error" and that it's "not working right this second" and to try again later. Doesn't say it's being worked on or anything. Last night, eBay also tried to claim ...

Search Not Working

Searching (Art Deco Christmas) in postcard category. Comes up with 6 results - should be over a 1,000.If you switch words around and search (Christmas Art Deco) the listings come up. Search should pick up both ways. Not sure if this is happening with...

Notifications not available at this time

So about 12 hours ago, I was browsing eBay, checking my listings, counting watchers, pricing some stuff etc. When I went to check my notifications since I got one on my phone and it didn't show up on my PC notification icon, and I got the "Notificati...

Per Transaction Fee is Wrong - 2nd Time

I've had 2 sales under $10 since the change to $0.40 for transaction over $10, $0.30 for those under. I've checked both out of curiosity and have been charged $0.40 for both. Here's a screen shot of the latest: Sale Amount: $9.74Shipping Charged: $0T...

Unable to Access Seller Hub via Multi-User Sign-in

Hi,I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR"Something went wrong. We're sorry. Please try again later." This ...

Ebay_SupportScreenshot 2024-04-18 093447.png

Tracking Numbers and Shipped info not added automatically with purchase of shipping labels on ebay

This morning when purchasing shipping labels on ebay for sales on two of my accounts I saw that the shipping info (tracking, carrier and shipped) was not being automatically uploaded for the items. The label purchases were successful and had been pri...

Not receiving Saved Search emails from Ebay.

Been going on for a week. I use this tool to buy...So annoying. Anyone else having this problem?

Ended Watchlist filter default stuck on All Categories

Hi, Just noticed this week that the watch list for ended items isn’t defaulting to “ time ended-recent first” anymore. It starts out at “all categories “ which flips the order of the list. I have to manually change it every time I open the app now. D...