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shipping to russia

shipping to russia


anyone having problems with packages sent to russia. can't get one there within the 45 days limit to open a case and about to stop shipping there. any help from other sellers?

Message 1 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Feb 24, 2013 10:38:12 AM

do a board search about shipping to the Russian Federation and you'll quickly get your answer.  customs problems. package theft.  INR's.


you can't print postage to the Russian Federation (and another country or two) thru eBay or PP because of all the problems. 

Message 2 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Feb 26, 2013 7:13:47 AM

I shipped a package there mid December and my buyer still has not received it. Luckily for me my buyer is willing to wait for quite a while to receive it even though I have offered to refund him. I have shipped several items to Russia with no problems in the past, however, I think I will  probably quit shipping there due to the number of problems with long or no delivery time.

Message 3 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Feb 26, 2013 7:22:50 AM

anyone having problems with packages sent to russia. can't get one there within the 45 days limit to open a case and about to stop shipping there. any help from other sellers?


HAVE YOU LOOKED AT THE IMM- I think half your t shirts could be considered pornographic or extremists (not that they are to us but to a customs officer)


Russian Federation


Prohibitions (130)


Chemical substance dangerous to human life, animals, and birds and designed to combat microbes, diseases, and plants.

Color copiers.

Cultural artifacts.

Currency of the Russian Federation; checks and other currencies for the Bank of External Trade and of the Bank for External Economic Affairs of the Russian Federation; securities payable to bearer; State bonds; and lottery tickets of the Russian Federation.

Electric fishing systems and equipment consisting of electric signal generators with connected conductors and accumulators (batteries), employed together to fish biological aquatic resources using electric current.

Explosives, pyrotechnic products, matches, pyrophoric alloys, combustible preparations.

Firearms of all kinds, including parts thereof, ammunition, swords, cutlasses, bayonets, lances, and similar arms.

Honey, pollen, wax, and honeycombs.

Human organs and/or substances, and blood and blood parts.

Implements for fishing aquatic biological resources.

Knotted fishing nets made from synthetic monofilaments or other polyamides, with a filament diameter less than 0.5 mm and mesh size less than 100 mm (length of mesh at one side less than 50 mm).

Live animals (see exception for bees, leeches, and silkworms in the Restrictions list).

Narcotics, psychotropic substances, and precursors, including in drug form.

Ozone depleting substances.

Pathogenic or potentially pathogenic organisms.

Perishable items.

Plant-protection products subject to the provisions of Annexes A and B to the Stockholm Convention on Persistent Organic Pollutants of May 22, 2001.

Plants of any kind and in any form, including seeds.

Precious stones of any kind or natural diamonds, except for jewelry.

Printed books, newspapers, pictures and other products of the printing industry, manuscripts, and mi...

Printed or audiovisual materials that are manufactured or distributed in violation of the legal requirements on elections and referenda in member countries of the Eurasian Economic Community Customs Union.

Radioactive materials.

The following articles are prohibited when sent to the address of private individuals or sent by private individuals for needs that are not related to company activities:

Scrap and waste from ferrous and non-ferrous metals.Nonmanufactured precious metals, precious metal scrap and waste, ores and concentrated precious metal products, and primary products containing precious metals.Mineral substances (nonmanufactured natural stones).Information about subsoils.

Tobacco products or smoking mixtures of any kind.

Transmitters and transceivers of any power, except Panasonic radiotelephones, models KX-T7980, KX-T9000, KT–T9050, and KX-T90890.

Undeveloped photosensitive products.

Weapons of any kind, and parts thereof.


Bank notes in circulation, securities of any kind payable to bearer, or foreign currency may be mailed only as insured Priority Mail International parcels. Russia will not accept liability in cases of loss or damage to such items if they are accepted.

Medicaments and preparations with added vitamins are admitted with the authorization of the Ministry of Public Health of the Russian Federation.

Printed or audiovisual materials are prohibited if any of the following apply:

They propagate extremist or terrorist activities or publicly justify terrorism.They are of a pornogr...

The following items may be sent only when used for personal use subject to appropriate permission from the Russian national controlling authority:

Encrypting and encoding devices used for coding (encryption).High-frequency apparatuses.Bees, leeches, and silkworms accompanied by a veterinary certificate.


Articles or parts therefor imported for repair or replacement are exempt from customs duty if the sender’s written declaration is included in the postal item.

Articles prohibited as imports into Russia and falsely indicated or not indicated at all on the customs declaration are confiscated.

If prohibited articles are sent, one of the following measures is taken:

Seizure of the prohibited articles only, the rest delivered to the addressee.Return of the item to t...

Inherited goods from abroad are admitted and are exempt from customs duties on the basis of certificates issued by consulates of the Russian Federation abroad on the basis of the law of inheritance and the composition of the legacy.

It is prohibited to import into Russia postal items from commercial companies intended for private individuals permanently resident in Russia with the exception of legacies as well as articles admitted for repairs or replacement. However, licensed parcels from private parcel companies that have entered into a contract with VO “Vnieshintorg” are admitted. All dispatch formalities must be complied with in accordance with the current regulations in the Russian Federation.

Items containing articles admitted as imports are delivered to addressees subject to payment of customs duties at the rate of 30% of the cost of the articles:

If the cost of the contents is between 101 USD and 1,000 USD.If the quantity of articles imported ex...

Items containing articles admitted as imports the cost of which is between 1,001 USD and 10,000 USD are delivered to addressees subject to payment of the customs duties at the rate of 50% of the cost of the articles.

Items not intended for the addressee’s personal use are understood to be items sent systematically in bulk even if they have different addresses and the regulation limit of the articles is complied with for each item separately. Such items are returned to the country of origin.



Message 4 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Mar 12, 2013 10:12:06 AM

BEWARE OF SENDING PACKAGES TO RUSSIA!!  I have had 3 ebay packages in the last 2 weeks that have never reached their destination in Russia.  They were all shipped 6- 8 weeks ago.  I have never had a problem before with Russia, but I have now eliminated all sales to Russia. I can not sustain all the loses as Ebay always sides with the customer when delivery can not be proven and First class international mail is no longer reaching those customers.  One customer has told me that their mail service is really bad now--- even within the country.  

Message 5 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Apr 1, 2013 6:10:40 PM

The last 2 packages (used LP's) I've sent to Russia have been held up in customs for almost 60 days.  I just lost a paypal claim that the buyer opened.  The customs tracking number only gives information about when it left the US so paypal sides with the buyer and you are stuck with a lost item and money OOP for shipping.



Message 6 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Apr 1, 2013 6:11:43 PM


Message 7 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Apr 4, 2013 5:05:49 PM

Yes I have had problems too and I have also blocked Russia as a country I will ship to. Had to pay someone off for a INR for about $100.00.

"What part of MEOW don't you understand?"
Message 8 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Apr 4, 2013 8:00:15 PM

No, I haven't had any problems with packages sent to Russia at all.


Then again I also haven't sent any packages to Russia.

Message 9 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Apr 15, 2013 1:21:19 AM

Hi! I'm from Russia. I registered on Ebay in 2008. And I have a rich experience of work with sellers around the world. I have been buying a lot of expensive items in the United States and many nice trinkets in China. I ALWAYS received a parcel from the U.S., a couple of years ago delivery time was 2 weeks or 14 days. The post was like a clock. But the situation began to deteriorate. 2-3 weeks, and then  4 weeks. Now, Russian post in transport collapse. And this problem started seriously and I think it will be solved.
There is a Russian saying: Do properly - will be right. Ebey has their own rules and arbitration. Following the rules - in 99% of cases you will not suffer.
A lot of young people in Russia watching Hollywood movies and wants to make easy money at someone else's expense " kinoot' ".
If you want to trade with Russia:
1. tracking number
2. insurance
3. EMS post (express)
4. 30-40 positive feedbacks in terms of the description of goods.

Now, in this transport collapse i am waiting for 10 items. 3 items from the United States. The delivery time is coming to an end, but I will open a case NOT to take the money back, in order to get the additional time. Sellers are not to blame, but I must not lose my money too.

Not everything is so terrible in Russia as you think. Welcome to Sochi in 2014. With love from Russia - Artem D.

Message 10 of 25

Re: shipping to russia

Re: shipping to russia

in reply to May 10, 2013 5:32:51 PM

I'm glad you have a good attitude like that, but unfortunately for us sellers, it does not help. I have always shipped to Russia, and it was taking an average of 5-6 weeks. In the past month I had to pay off TWO individual claims because of non-reciept, and just got a claim for a THIRD! All are about 6-8 weeks old. The buyers opened complaints because the time limit will expire so they have to do that. They don't realize that you can then wait another month before actually acting on the claim - so I had to send refunds or risk my ebay standing. I have asked both buyers to be honest and if they receive their items to please send the payment back to me, but what are the chances of that happening?

I just changed my shipping options to exclude the Russian Federation.

Sorry, no more Russia for me.

Message 11 of 25

Re: shipping to russia

Re: shipping to russia

in reply to May 18, 2013 7:58:33 AM



I was wondering if anyone out there has received emails from buyers

in the Russian Federation saying they are not able to bid/buy our items

listed.  This email came around the middle of April from one such member

in Latvia.  I have also seem a US seller telling bidders in Russia to, “keep

trying to bid on the listings,”  as it is a “known” issue by ebay blocking

their bids.  So this brings me to the question, based also on what I have

read in the comments left by other ebayers:  If ebay is aware of problems

in the Russian territories (by blocking bids, etc.), then why are they not

alerting us (US) sellers, to curtail or use caution when dealing with these

countries.  This brings me to my dilemma.  I have a package sent to

someone in this part of the world on 4-4-13 and they have not received

their package as of today; so now paypal has froze the $104.00 so that

my buyer can get his money back under the protection standards provided

to all buyers.  How ‘bout us sellers?  If they are aware of further issues

to the Russian postal system (beyond the usual slowness), then why

not warn us to not ship there....probably best to require registered, insurance

and all other necessary postal protection services....which will in the end

mean not shipping to certain parts of the world, as we will be priced

out of the market (costs for shipping will out-weigh the products

we are shipping).  This is discouraging when we all want to sell to the

world.  My answer is that the buyer and seller split the difference.  And

ebay should allow us to do this with buyers in countries where their

postal systems are weak.  We are saddled with more and more fees, but 

ebay takes little if any monetary loss for all this...

Message 12 of 25

Re: shipping to russia

Re: shipping to russia

in reply to May 18, 2013 10:23:36 AM

Yes, this is an outrage. Since mid April many of my Russian and UAE customers can't bid on my items. I never blocked them, now they are angry and think I am blocking them.

There is no restriction on cds or lps. I sent a cd to my friend in Russia by EMS and he recieved it in 3 days!!

This is BS, I am losing business because of this nonsense.

Message 13 of 25

Re: shipping to russia

Re: shipping to russia

in reply to May 22, 2013 2:52:24 PM

This is what I got from a patient and excellent customer who gave me this tracking site from Russia:


This is with Google translation:

Message 14 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Jun 3, 2013 3:42:20 AM

I just blocked Russia. It's a shame too, because I was doing a lot of business there, but I have had way too many cases for non-receipt of goods lately with Russian customers.I'm not sure what changed, but I can't afford to lose any more money. I used to ship to Russia all the time, with no incidents, but lately that has changed.

Message 15 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Jun 29, 2013 2:13:51 PM
Rising Star

Russian Customs staffing has been extremely cut and they are backlogging thousands of packages a day, mostly from ecommerce like ebay.  See link to article below.  A great opportunity for scammers to claim item not received, because ebay will find in their favor, if a case is escalated, and they know they will eventually receive the package as well. Even if they are honest and don't understand this is going on in their country they will file a claim.  I will only allow Russian buyers through the Global Shipping Program.  That way I get paid back if the package is not delivered.

Message 16 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Jun 29, 2013 2:31:26 PM
Rising Star

I have item not received case open from Russian buyer too.  I sent Ebay and buyer the article below.  Theur customs service is wayyyyyy backed up.  Ask ebay to delay judgement on case based on this info.  Fortunately Russian Government is focusing on the issue as the ecommerce is set to explode there and there is tons of $$ to be made there.

Message 17 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Oct 17, 2013 1:35:01 PM

Jumping in late but complete agree.


Shipped a high priced item to Russia without knowing.  I bought postage through PayPal not knowing their "tracking number" only tracked through to the US (stupid).

Then eBay went ahead and unliaterally refunded the buyer without even letting me state my case.


When I called them they said it happens all the time but we need to protect our buyers.


I have since stopped shipping to Russia and anywhere not covered by eBay's Global Shipping Program.  Too bad for Russian buyers and eBay-ers.  I'd suggest not shipping there.  Retail is about thin margins and with eBay always in support of the buyer even when shipping was done through their misleading service they take no responisbility.


When I called them they even had the nerve to say "hey think of us as the landlord not someone who protects you".  Silly argument a landlord doesn't just decide issues in the buyers favor then requisition monies.  They are doing it to protect themselves and do not care about you the seller.


Play it safe and don't ship to countries that are murky or if you do make sure you have ironclad insurance and shipment tracking (and that means not using eBay shipping services for that one).

Message 18 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Oct 18, 2013 10:05:01 AM

I just received case open from Russian buyer too.

Sale date:Jul 01, 2013

Shipping carrierUSPS
Tracking number LJ881243038US
Last scanned date Thursday, Jul 4, 2013
Item not received Case opened on:Oct 16, 2013
Case can be open after more then 100-days? This is just WOW............
I am blocking Russia now.


Message 19 of 25

Re: shipping to russia

Re: shipping to russia

in reply to Dec 4, 2013 11:33:13 AM

One more case to add to the mix.  Sold an item in April 2013.  Item purchased from me cost $120 (a set of Limoges dishes - ugh), shipping $110.  Buyer filed a claim in May and was refunded 100%.  SIX MONTHS LATER, the box was returned to me!  Eleven out of the twelve pieces survived.  Of course, I am out the $110 shipping charges.  Was going to file a claim with USPS, but think it is probably hopeless since six months have passed.


I'm only finding this thread because I have another RF buyer.  Only a book, easier to ship.  But the book will sell for $75 and I'm sure shipping will be $40 or $50.  I am going to discuss options with the buyer before I ship and will definitely take the package to the USPS and not use eBay's service for this one. 


Thank you all for your excellent posts and advice.  It is really quite helpful.  I enjoy selling internationally, but may block RF if this transaction is not successful.

Message 20 of 25