Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Refund

How can I issue a refund of shipping cost on a combined purchase when the buyer paid full shipping for both items?

eBay Standard Envelope Prices Raised, Again

I just noticed "eBay Standard Envelope" shipping prices have increased again... $0.74 for 1 oz, $1.03 for 2 oz and $1.32 for 3 oz. It is still much cheaper than the smallest Ground Advantage option but am hoping with the price increase comes overall ...

Ebay charging 74 cents for standard envelope but only putting 69 cents on the label

I just printed a bunch of standard envelope labels and noticed the price increase, saw I was charged the price increase, however the price increase WAS NOT ON THE LABEL. The label still has the old price of 69 cents. Are tens of thousands of standard...

USPS Delayed for Postage Assessment

Has anyone else ran into this issue with USPS recently? I shipped out about 200 packages last week and the tracking says “delayed for postage assessment, held awaiting payment” for about half of them. They all are being sent to Colorado then afterwar...

$1,600 order, returned to sender

This is a new one on me. Buyer ordered Thursday, shipped Thursday, supposed to be delivered Friday, signature required."The company or receiver name is incorrect"? Buyer knew this was out for delivery yesterday. According to tracking, the order is he...

Hello, any news with the shipping/sell pause to Israel? THX

Address error

My order was sent by mistake XXXX Correct address is XXXX I need my package to be redirected Please please a need my package Help me. Please

Increase on shipping starts July 13, then why did I just pay on July 12?

Hi, I saw an ebay news alert on shipping increases and saw that it starts on July 13 2025. Today (July 12 2025) I paid for shipping on an item and was charged the increased rates that aren't going into effect until tomorrow.Can anyone explain this? T...

More Fun with USPS APV Shipping Adjustments

I've been reading about the USPS Automated Package Verification system for some years now, but up until this past week I had never experienced any notification of my own. Now all of a sudden I've had two, and the results have been... mixed... though ...

Parcel on hold because of "Missing Customs Documentation"

Hey all, just wanted to know what can I do/who to contact since my item has been on hold in Asendia for over a month now. I talked to the seller and they recommended I reach out to eBay/Asendia but I find it extremely hard to talk to an actual person...

USA based, I only offer Domestic Free Shipping, now everything is shipping "FREE" even Internationa

I saw videos that told me to 'exclude' international from my shipping locations, which I did - but now people are suddenly are telling me "Hey, why don't you ship to the U.K?" etc.It seems I excluded ALL International shipping. So, I go to settings, ...

eBay/USPS reusing tracking numbers after only a few weeks!?!

I shipped out 20 packages today - June 21st - and had a buyer email me saying they just got a notification that their package was delivered on May 28th to an address is a different state. I checked the tracking, and sure enough, they're right. I doub...

Shipping to Israel

All commercial air traffic in & out of Israel was resumed a week ago (June 29), by all accounts everything has returned to normal. When can we expect ebay shipping to resume?

One swallow does not a summer make.

Yes, yes - an old tired cliche BUT I have noticed a variety of shortcomings at my local post office. Understand, this is the main post office in Nevada’s second largest city, not some one horse town in the middle of nowhere,. In no particular order: ...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...