Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Revising shipping to USPS Flat Rate Medium box won't allow the new rate as it is more than $20

Preview of the change shows the new Medium Flat Rate of $21.05 but the listing doesn't allow it as the amount exceeds $20. Dimensions are listed as 12x9x6. What do I need to do to get this rate to display?

Hello, any news with the shipping/sell pause to Israel? THX

Increase on shipping starts July 13, then why did I just pay on July 12?

Hi, I saw an ebay news alert on shipping increases and saw that it starts on July 13 2025. Today (July 12 2025) I paid for shipping on an item and was charged the increased rates that aren't going into effect until tomorrow.Can anyone explain this? T...

Refund

How can I issue a refund of shipping cost on a combined purchase when the buyer paid full shipping for both items?

Address error

My order was sent by mistake XXXX Correct address is XXXX I need my package to be redirected Please please a need my package Help me. Please

eBay/USPS reusing tracking numbers after only a few weeks!?!

I shipped out 20 packages today - June 21st - and had a buyer email me saying they just got a notification that their package was delivered on May 28th to an address is a different state. I checked the tracking, and sure enough, they're right. I doub...

Shipping Price Gouging

I started out listing more inventory for sale an notice that 1-4oz shipping went from 5.25 to 6.80., 1.55 increase...may be time to use the collective whole of ebay to begin using it as a power to negotiate with USPS back down to a still to high pric...

USPS Delayed for Postage Assessment

Has anyone else ran into this issue with USPS recently? I shipped out about 200 packages last week and the tracking says “delayed for postage assessment, held awaiting payment” for about half of them. They all are being sent to Colorado then afterwar...

Ebay charging 74 cents for standard envelope but only putting 69 cents on the label

I just printed a bunch of standard envelope labels and noticed the price increase, saw I was charged the price increase, however the price increase WAS NOT ON THE LABEL. The label still has the old price of 69 cents. Are tens of thousands of standard...

eBay Standard Envelope Prices Raised, Again

I just noticed "eBay Standard Envelope" shipping prices have increased again... $0.74 for 1 oz, $1.03 for 2 oz and $1.32 for 3 oz. It is still much cheaper than the smallest Ground Advantage option but am hoping with the price increase comes overall ...

$1,600 order, returned to sender

This is a new one on me. Buyer ordered Thursday, shipped Thursday, supposed to be delivered Friday, signature required."The company or receiver name is incorrect"? Buyer knew this was out for delivery yesterday. According to tracking, the order is he...

More Fun with USPS APV Shipping Adjustments

I've been reading about the USPS Automated Package Verification system for some years now, but up until this past week I had never experienced any notification of my own. Now all of a sudden I've had two, and the results have been... mixed... though ...

Parcel on hold because of "Missing Customs Documentation"

Hey all, just wanted to know what can I do/who to contact since my item has been on hold in Asendia for over a month now. I talked to the seller and they recommended I reach out to eBay/Asendia but I find it extremely hard to talk to an actual person...

USA based, I only offer Domestic Free Shipping, now everything is shipping "FREE" even Internationa

I saw videos that told me to 'exclude' international from my shipping locations, which I did - but now people are suddenly are telling me "Hey, why don't you ship to the U.K?" etc.It seems I excluded ALL International shipping. So, I go to settings, ...

Shipping to Israel

All commercial air traffic in & out of Israel was resumed a week ago (June 29), by all accounts everything has returned to normal. When can we expect ebay shipping to resume?