Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Tracking a Package that is Taking the Scenic Route

So I mailed an envelope(4 1/8 X 9 1/2 inches) to Croatia with tracking where it was scanned by the post office.The 'estimated delivery has changed'...from May 14th-May 26th to May 30th-June 4th...reason 'running behind'.I do not have EIS...this is ju...

USPS is only shipping every other day now...

When checking tracking last Thurs. I notice my packages dropped off for the day weren't scanned in. They were finally accepted and started moving Friday. Today dropping off packages I asked about it. The clerks said they are only getting trucks to pi...

Item I sold arrived damaged.

I shipped a guitar hero guitar and game to a buyer. The guitar arrived broken. I am of course willing to issue them a full refund and they are willing to ship it back to me. I don’t have returns turned on. I know they can still initiate a return for ...

UPS Defrauding EBAY Sellers with loopholes in their claim process

Hello all, I've been selling part time on Ebay for 21 years while working my full time in Law Enforcement (recently retired.) I had my first disaster experience trying to file an insurance claim with UPS, and after reading the forums it appears I am ...

Ship Cover policy number

How can I find a Ship Cover Policy number? I am a small seller. If I only have one item to send out and I add Ship Cover, I never see a policy number anywhere. If I have a few items to send, I can use bulk label printing and then it will show up if I...

Shipping

How does eBay calculate shipping? Do they use list price or the eBay discounted shipping cost?

Fraudulent shippi g charge

I am a new seller on ebay.. Sold a small item on ebay. The usps charge was less than $10. But I was surprised to find out that they charges my account for $163. Since then I am unsuccessful to get my money back. Is that happen very often? I am desper...

Sold item shipping to Japan denied!

Hello! I was just informed that an item I sold via the International Shipping program to a customer in Japan could not be shipped. Does anyone know about any particular restrictions in place? The item was an antique slide projector from the early 190...

I have a shipping label and it has the wrong ship from address. How can I change it?

I have a default address that is not correct for this order. The label has been assigned and I need to change it. Or I need to not use it. How can I accomplish a change.

eBay charging wrong shipping fee

I had a customer buy an item where I had the shipping weight listed as 2.8 lbs, 20x18x12. eBay only charged the buyer $4.98 for shipping, which is completely incorrect. Now I'm the one having to pay most of the shipping fee. My item was sold for $34....

Resolved! Ebay Standard Envelope - Honest input requested

I've been selling on ebay for about 2 years now and have been shipping my items USPS ground advantage. My items qualify for Ebay standard envelope and I am currently considering switching to that shipping method to save the seller shipping fees, save...

Resolved! Questioning Advice about VOEC number from customer service

I sold an item to someone in Norway. I use the Ebay International Shipping Program. The buyer wants me to make sure I write a VOEC number on the package so he doesn't have to pay an extra import tax. I called Ebay costumer service. I was put on hold ...

Worried About Cancelling Orders — How Many Is Too Many Before eBay Flags My Account?

Hi everyone — I’m a bit concerned and would really appreciate your input. I have shipping restricted to North America and clearly state in my listings that I do not ship to freight forwarding services. Still, a buyer registered in Honduras has placed...

Resolved! Can I block Buyers from Florida, had too many shipping issues from lost/stolen to way late delivery

No other location we’ve shipped to has these issues, I need to find a way to fix this. Any ideas are welcome Thanks

Reminder: FedEx Ground Economy packages can NOT be dropped off at the post office

Sellers should not drop FedEx Ground Economy (SmartPost) packages with USPS. It doesn't matter that FedEx transfers to USPS for second leg of delivery some of the time or that there may be USPS info on the label. Always bring those packages to FedEx....