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Error 2313

Error 2313

lbtowntheone
Rising Star

I have not been able to print out a shipping label from Ebay. I get the message: "We are having problems retrieving your label Error 2313". Does anyone ever had this problem before? What do I need to do to get it to print the shipping label? Thanks.

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3 REPLIES

Re: Error 2313

Re: Error 2313

in reply to Sep 2, 2013 6:06:27 AM
black*max
Rockstar

I think you can get that error if one of the address lines is over 40 characters.

The trick/fix is to move some of the first line to the second line if possible.

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-A person can be rich in one of two ways, They can have lots of friends or lots of money, but not both.
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Re: Error 2313

Re: Error 2313

in reply to Jan 18, 2014 6:41:20 PM
matt121188
Explorer

If anyone else has this error 2313 code, make sure the "ship from" contact name and information is correct.

Go to "change" then to "edit" and put in correct information.

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Re: Error 2313

Re: Error 2313

in reply to Aug 26, 2014 9:26:23 AM
windmill_song
Pathfinder

Select Print Shipping label.  On the shipping label screen - pick change in the label conents.  Make sure every entry has information - no blank fields.  I re-entered the information on the edit screen.  Then I saved and that worked.  No idea why. It just worked.  I think it is "seeing" the field as blank.  The when I modify - it saves correctly.

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