Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Resolved! Ebay keeps removing and restoring and removing my listings.

Ebay keeps removing my listings, claiming they are prescription only. I keep appealing and having them restored because the policy mentions the brand by name as an exception because it is an OTC product. Customer service made suggestions (such as add...

Are "Variations" for trading cards worth it?

I've been creating individual listings for all of my individual trading cards and I use the bulk import feature to create those listings. I'm curious to hear what other people's experiences are with the "Variations" feature (both Good and Bad):Does i...

How do you get a company added to eBay's Professional Grader companies pull-down listing

Diamond Service Grading (DSG) is a trusted card grading & authentication service in the sports and gaming collectibles world, with whom I'm doing some consulting work with. Where I could use some help from the community, is in how to get Diamond Serv...

Unable to list laptop because eBay thinks it's an accessory.

When trying to list a laptop, I keep getting this error: "It looks like you're listing an accessory for a laptop. Accessories for laptops, including bundles that only include accessories, should be listed in one of the Computers/Tablets & Networking>...

Will Ebay STOP the Selling of Parts Repair?

Any item listed as parts repair can be a problem return.Here's an example & NO this is not one of my sales or listings...You list a combo VHS/DVD playerYou're honest noting any & all known flaws.... VHS works/DVD is DeadBuyer receives the unit & alth...

Resolved! Has anything like this ever happened to you guys?

I sold a brand new sealed copy of this game to a buyer(highly rated seller/buyer as well from Mercari) and he returned it stating the disc was loose inside the sealed game. When I received it back, I relisted it as loose disc inside but sealed game ...

No reason for item being deemed "inauthentic"

I just had a pair of Christian Louboutin shoes bounced back by an authenticator. In the message it says the reason was "they could not be authenticated," which is totally vague and unhelpful. When I called customer service to find out more informatio...

Dr. Suess's prohibited "banned" Books

I thought ebay prohibited the 6 books that are not printed anymore back in 2021. Why are they now all over ebay?

Resolved! The category is not valid, select another category.

I'm trying to list an item that does not have a clearly defined Ebay category. I have tried consumer electronics > others and computers & networking > other and both throw the same "The category is not valid, select another category" error. If the ca...

Resolved! Item deleted by Ebay as a medical device, its Not

Catheters are not a medical device yet my listing was deleted when others are being sold and purchased on Ebay. Caught in a loop of trying to chat with bot and no results, is there an actual person to talk with?

I Am Even More Proud of Selling on eBay Today.... and so should you.

Hello Seller Community, We just had case against us closed in our favor. We had sold an item that stated its color in the subject line as "Brass" and then throughout the listing itself it showed the color as "Brass-Glo", including the photos, Item Sp...

Seller Bids, Retracts 5 Times, Gets Top Bid, and then Backs Out and Can't Retract Anymore. ??

I'm new to eBay, so I'm not totally sure how the bidding process looks on the buyer's end. But I've been trying to sell a unit that caused a bidding battle between two buyers. One of the buyers kept bidding and then retracting his bid over and over a...

Item Specifics

How much do Item Specifics Recommendations Matter? Are we punished if we don't fix them? I have like 1200 of them and it will take forever to fill all that in. I could make another 500 listings in the time it will take me to do all of them. And some ...

Resolved! Seller sends better version, requires additional payment

Hello. Gratitude in advance for advice. I ordered an electrical appliance on eBay, but as soon as I had completed the order, eBay suggested similar items and I saw that the same business seller had a better version of the item, same brand, but with a...

Resolved! We are testing a reduced set of item specifics in the listing flow

We’ve heard from our sellers that item specifics is one of the most complex parts of our listing experience. As a part of simplifying the listing flow, we are testing a reduced set of item specifics, optimized for the selling and buying experience. A...