Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Claim filed with USPS- package automatically insured up to $100.00

I shipped a packaged box to california using USPS ground advantage on 4/1/2024The box arrived 4/10/2024 damaged, but yet the USPS never stated that it was damaged, nor did anyone from USPS state damage as it went through the system. I went to USPS to...

USPS shipping delays

For those of you frustrated by ever increasing shipping delays, costs, lost packages and decreasing service, here is a report I came across online that explains a few things, and the future isn't looking bright. https://www.govexec.com/management/202...

Shipping label suddenly password protected

Hello community after I purchase a label thru ebay, and then try to print it I get a technical difficulties try again message: and I also get 2-3 printer error ebay shippimg label this document is password protected notifications: so then I save lab...

Screenshot_20240420_194525_Print Spooler.jpg

Resolved! Loss on Preprinted Label Charges

I would like to get an explanation for the loss (-$29.57) I made on a recent sale. I received $13.65 for shipping. When I went on the USPS website the shipping was $39.35. Does eBay get this big of a discount? I used a preprinted label and a copy of ...

Ridiculous shipping prices with "eBay global shipping" enforced on me

Hi!I'm shopping from outside of US and eBay global shipping didn't bother me frequently. Usually it was USPS international shipping instead with a very reasonable cost of ~25$ bucks for a phone for instance, US > Europe. Now for some reason I listing...

Resolved! I'm being charged by USPS for voided shipping label dating from December 2023?!?!?

This is something I haven't encountered before in the 23 years that I have been selling on Ebay. This week USPS charged me for 2 separate shipping labels that had been voided back in December of 2023. Their reason was because the labels were used aft...

Resolved! What a week for Post office for us

Earlier in the week we had some issues with missing packages and tracking. Today we went to a different Post office due to appointments. I experienced the beat all end all P.O. person. She barked at us and stated "You eBay people need to do a better ...

Item stuck in Customs Cleared Amsterdam

Hello! I am located in Germany and am awaiting an item from the USA, which is currently stuck in Amsterdam and was shipped with Pitney Bowes. The last tracking update reads Customs ClearedAMSTERDAM-SCHIPHOL, Amsterdam 1118and it is from January 24th....

My shipment is stuck at the Glendale Heights hub

I have a shipment that arrived at the Glendale Heights, IL hub on April 5; according to the tracking information, it is still there. My buyer is not happy. How can I find out when it will leave the hub or if it has been lost or if there is some other...

Resolved! FedEx shipping cost adjustments.

Fellow eBay sellers, Be aware of FedEx. I recently received numerous cost adjustments from them, totaling over $100. I believe they are intentionally doing this to take advantage of eBay sellers, or possibly other online sellers, to increase their pr...

Custom shipping option

Hello, I want to create custom shipping method and use it instead of eBay default shipment offers. For my eBay listings I use third party service which offers shipments options. Question: is it possible to create custom shipping method for this case?

UPS lost my package so how do I report to ebay and buyer

I usually watch tracking on items I've sold to make sure they reach their destination. A recent package I shipped UPS I got no tracking updates to show they even had package; started making phone calls to see if I could find out where the package was...

update me on filing insurance on sent package please

I used to be very active here but have been out of the loop per eBay for awhile. Situation is my daughter sold some china. I walked her through packing and she sent it out Priority. It came back refused and VERY damaged. Buyer has been refunded. Can ...

Ebay always underquotes my shipping charges...losing profits...what am I doing wrong?

I am seeking some guidance. I am somewhat of a new seller here. I have lost about $5 in each of the past 4 sales I have made in "incorrect" shipping quotes from Ebay. There MUST be something I am doing incorrectly on my end.Allow me to give an exampl...

Resolved! ebay email "Your listings with calculated shipping will default to eBay Labels discounted rates"

Got this notice from ebay today that buyers will be offered the discounted rates at the same (? assumed but not specified by ebay) that we usually buy labels at, unless you opt out by 5.15. Question: A hypothetical case - at present, buyer pays $5 fo...