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Ebay Live Chat ? Where is It ?

Ebay Live Chat ? Where is It ?

ripcord3
Scout
Does anyone know why the live help chat is not on ? I keep getting the same message for the past 2 days now when i try and log in.

"We’re sorry, but chat isn’t available right now. Representatives are available from 5AM to 10PM Pacific Time, 7 days a week."

Im not able to call them so i can only talk to them through that chat.

Anyone know why ? It should be online acording to the hours they have posted there.
158,329 Views
Message 1 of 161
160 REPLIES

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Aug 8, 2011 5:31:16 PM
lmfboy
Enthusiast
I call them and they said the live chat and e-mail support is not longer available. phone support only. lol
158,332 Views
Message 2 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Aug 8, 2011 9:00:03 PM
ripcord3
Scout
wow really ? So what do the people do that are not able to call them ? What a crap company they are . They want money money money and have the worlds worst customer support i ever seen. You can't even email them with a problem.
158,342 Views
Message 3 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Aug 11, 2011 7:12:56 PM
Another eBay untruth. I connected with Live Chat earlier today. I wanted to speak with them tonight but now that option is gone from the Customer Support page.
158,331 Views
Message 4 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Sep 6, 2011 6:26:35 PM
drp15ortiz
Enthusiast

They have to fix it. or com back from vacation. I have a problem and i need help

158,331 Views
Message 5 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Sep 9, 2011 2:59:06 AM
pro100rno
Enthusiast

You are right. I think it'll be faster to get answer by email. Why I should call them having minor problem? Moreover if I have business trip and have no possibility to call them from China for example. What should I do? It'll be better for Ebay to safe their time and nerves to accept complaints by email. Perheps they have shortage of staff to work for. It makes me laugh such big company and have shortage of staff.

158,331 Views
Message 6 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Sep 9, 2011 7:29:54 PM
megaquality9
Rising Star

suffered a lot. And I hope to have a better solution than a call soon.And I hope that it would not trade policy for the vendors from Asia.

158,330 Views
Message 7 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Sep 13, 2011 9:57:55 AM
98mphfastball
Enthusiast
Last Edited 07:41:49 PM hawk_s

Im having the same problem ...I need to talk to a live person and cant get that done .....sucks...HELP

158,330 Views
Message 8 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Sep 15, 2011 12:28:42 PM
buzzcatch5000
Enthusiast

I came here looking for an answer to this same question. It is ridiculous to demand that you call ebay for assistance when this is an online company and many people can't make a phone call during their hours of availability, especially if a wait is involved, but they can chat with a customer service rep. It also seems that eliminating the chat option is only going to increase the burden on ebay's own employees who have to answer who knows how many more customer calls when most of them could have been handled in a 5 in online chat.

158,331 Views
Message 9 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Oct 12, 2011 5:31:10 PM
luckyboyb
Enthusiast

To the poster above, not if they won't let you get through their automated recordings! They claim they have customer support options, but they really don't, not for everyone, not for most of ebayers. Such is a company that will go down the drains as soon as a viable competitor surfaces.

158,332 Views
Message 10 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Oct 14, 2011 1:15:47 AM
ted_200
Rockstar

I haven't seen much of Live Chat recently either... I think they want to phase out Live Chat and email, since their often incorrect help ends up with a written record that way.


 


No one ^^^ has said exactly what problem they need help with, but whatever it is I'd suggest posting your issue on the Seller Central Discussion Board.  The people over there know eBay policy much better than eBay CS, and you'll get an answer that is not only quick, but correct.  Even if your problem requires eBay's help to resolve, you'll want to know the policies involved BEFORE you contact them, so you can explain it to eBay.

157,060 Views
Message 11 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Oct 28, 2011 11:06:59 AM
knight_kitt3000
Adventurer

So now there going to waist our minutes on our cell phones and cost us even more money?


I found out paypal was taking 2 cents every couple of weeks from my bank account.


If they do that with 2000 people or more. Thats alot of money!


If we sell something on ebay we shoulding have to suffer the paypal fees either



I had money sent to me buy a buyer straight to paypal and they charged $2.40 for service fees which is over 4% when there rates are 2.2%?



I think we need to fight them some how

157,058 Views
Message 12 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Oct 28, 2011 11:08:32 AM
knight_kitt3000
Adventurer

Not only did they double charge me on paypal. but they also charged me several times for an item that did not sell.


For ever item not sold we dont have to pay listing fees? yeah right?

157,062 Views
Message 13 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Nov 29, 2011 3:06:25 AM
jevakmowes
Enthusiast

http://ocs.ebay.co.uk/ws/eBayISAPI.dll?ContactCS&ref=1&topicrelid=5007310130&sid=5182987583&convId=0&ContactCsResultsPage=true



new link to live chat

157,062 Views
Message 14 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Dec 7, 2011 7:34:32 AM
zoopersp
Enthusiast

The above link is from the eBay.co.uk and they can't help a thing if you are registered with eBay.com. To bad!

157,058 Views
Message 15 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Dec 12, 2011 9:33:46 PM
testingforms_com
Adventurer

netflix does the same thing. calls only.


 


some companies are emails only. However ebay does a hybrid offering sometimes calls. emails or chats depending on volume, time of day, problem and the user.


 


the reason why calls are preferred as it cuts out any miunderstanding that might go back and forth in 20 emails... did you mean this? no I mean what!  what do you mean?  did you change your mind?  and so on...

157,058 Views
Message 16 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Jan 26, 2012 6:01:03 AM
authenticon-char
Enthusiast

Yeah,that makes me frustrated too.I used to call them about unfair feedback from thailand  which cost so much money and the staff who taked to me used very weird English accent. It took me  almost 2 minutes to tell her what my username is(very long)  not to mention the poor signal. and now I have limit on my selling and I have to call only ,really/ what's going on with this site?

157,058 Views
Message 17 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Jan 26, 2012 1:37:26 PM
testingforms_com
Adventurer

So much money to call from the Thailand?  Get a headset and s google voice account and make your calls for free


 


 

157,058 Views
Message 18 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Feb 17, 2012 2:18:43 PM
unclejunksthomson
Enthusiast

Ebay is going down, down, downhill.  When will another company replace FEEBAY ?

157,058 Views
Message 19 of 161

Re: Ebay Live Chat ? Where is It ?

Re: Ebay Live Chat ? Where is It ?

in reply to Feb 19, 2012 7:48:42 PM
testingforms_com
Adventurer

Why not get the paypal debit card to get 1% cash back on your fees? Also if you do a decent volume you can ask for a lower rate. like 2.5%   So 1.5% is hard to beat.     Amazon charges more to list so good luck there. If you can sell local, and run your own website too as it is pretty cheap, but other than that there isnt anything you can do but raise your prices.

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Message 20 of 161