Archive: Introducing Product Questions & Answers
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Board Closing 10/23
Board Closing 10/23
Hi all, Traffic and engagement on this board have reduced to almost zero. For that reason, we're going to close this dedicated discussion board. If yo...
{{name}} and {{description}} HTML shortcodes no longer working?
{{name}} and {{description}} HTML shortcodes no longer working?
Hello all, Over the past few days our eBay HTML templates are broken. They use HTML and all shows up fine but the product name and description. We hav...
This new Q&A "feature" does not appear to be working...
This new Q&A "feature" does not appear to be working...
OK so I tried experimenting with this "feature" on several items (some I sell, some from other buyers). Firstly: the input response in the Q&A box is ...
Older Alexander McQueen Jacket
Older Alexander McQueen Jacket
Hello, I would like to sell an Alexander McQueen Satin Jacket that I have had for way over 10 years. Does anyone happen to know what it is worth so I ...
Contact the seller
Contact the seller
I can not contact a salesperson to get questions about the product and the shipping method, why can not I?
im new but check this out
im new but check this out
I would like to recommend some items of sellers listing in this category to my eBay buyers and also followers of my eBay Collections.If interested, pl...
Lots of questions, but no answers
Lots of questions, but no answers
C'mon Ebay, I know as a small business owner I obviously need to be shown how it's done - and I very much appreciate your input in ensuring that my bu...
Can someone help me identify this coin
Can someone help me identify this coin
Someone please tell me where this coin is from..thanks
Out Of Stock Items
Out Of Stock Items
Hi,My items listed are going out of stock when they are really not out of stock. What could be the issue??
Why is Ebay forcing us to Opt In?
Why is Ebay forcing us to Opt In?
From the announcement:Next week, all eBay sellers will automatically be opted in to Q&A, and the feature will appear on all product pages. We encourag...
I was Dupped by a Scammer
I was Dupped by a Scammer
I have been buying on EBay for a long time and never had a problem with a seller. Last week I ordered an item because the price was reasonable. The ne...
Answered question doesn't appear on listing.
Answered question doesn't appear on listing.
I checked the box to display.
Too short of time to response to bids.
Too short of time to response to bids.
Why is is there such a short time to respond to an item bid? I was out of the country and due to weather I was not able to respond to the buyer(s) whe...
but any seller can respond on product pages.
but any seller can respond on product pages.
Seriously? Someone asks me a question about my product and any seller can respond on product pages. So another seller who may not know beans about wha...
Wrong information
Wrong information
So what happens when a different seller gives wrong information about a product then the buyer buys it from me and it is wrong and wants me to pay for...
delete
delete
Sorry, this got posted in wrong forum...
Negative Buyer Experience
Negative Buyer Experience
Negative Buyer Experience: Most questions will go unanswered,NONE of us opted-in for this.You drafted us all. Most of us will forget to opt-out. Most ...
Paypal automatic payment set up for sellers fees failing.
Paypal automatic payment set up for sellers fees failing.
Anybody else seeing reports of this? I'll wait to tag the team until I see if the problem continues. I just collected two, I answered more of them but...
Feedback on my listings
Feedback on my listings
I used crazylister to create professional listings for my pieces, but my listing impressions/listing page views have gone down. How can I salvage this...
Promoted listings
Promoted listings
hello ben fatih. I have my problem. A substance was sold on the list. I gave it a percentage. then sold it again from the same product. I'll give you ...
This is a SNAD claim waiting to happen
This is a SNAD claim waiting to happen
Why would eBay opt sellers in when the sell "used" goods? It just doesn't make any sense. The ONLY person that should answer questions about an item i...
Why does my Questions & Answers submit box look different than that of other sellers?
Why does my Questions & Answers submit box look different than that of other sellers?
I have an example of my question in these screenshots. On the top, you will see what my Q & A submit box looks like and that of another seller's Q & A...
Delete listing
Delete listing
Lately i found many deleted listings after buyer paid. I have many bad experience when shopping in ebay, especially if the listing deleted after the s...
Sample of how it works?
Sample of how it works?
I don't really understand this concept.Say someone wants a book with an isbn number. There are 10 sellers offering the book. So the potential buyer as...
I already invite questions on my listings. What's different?
I already invite questions on my listings. What's different?
I guess I don't understand. There is already a button for potential buyers to contact sellers and ask questions before they bid or buy, plus I encoura...
Will there be a special section to monitor and handle these questions?
Will there be a special section to monitor and handle these questions?
1. Is there any special hidden place on my eBay where I can look through all the questions I have for my listings? 2, Can I opt out? 3. If a product i...
Questions as a seller...
Questions as a seller...
A few questions:1. What is there to stop another seller or buyer for that matter, sabatoging a listing with a "fake review"? 2. I strive to make my li...
Selling Used Clothing
Selling Used Clothing
If I understand correctly it looks like anyting that does not have a UPC code will not be included in Questions and Answers. I sell used clothing. Wil...
So, if I have an item shown on a product page...
So, if I have an item shown on a product page...
So, if I have an item shown on a product page...I will be getting an email from ebay every time a buyer asks a question about that product?
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About this Board

The new Questions & Answers (Q&A) feature will enable eBay shoppers to ask sellers and recent buyers questions about products.

The answers will help build buyers’ confidence and can help drive higher conversion.

All eBay sellers will automatically be opted-in to Q&A, and the feature will appear on all product pages.

We encourage you to participate in Q&A, but you can opt-out and choose not to respond to buyers’ questions.

Sellers and recent buyers may receive an email to respond to a buyer’s question, but any seller can respond on product pages.
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