Item was won by a newbie buyer. By newbie meaning registered 9 days ago, 0 feedback.
Didn't pay immediately. No reply to messages sent to follow up on payment. On the 5th day after the sale, I opened a NPB dispute. Paid 2 days later and case was automatically closed.
Now here's the problem. When I listed the item, it was described accurately. It was when I was getting it ready to ship that I noticed a mark on the collar. It was not there before when I listed it. I have close ups of the collar area proving this.
It must have happened when I sent it to the dry cleaners.
Anyhow, I sent a message to the buyer immediately with a photo where the stain/mark was. I was offering either a full refund or a ukp10.00 to cover cost of dry cleaning. That was 2-days ago.
Sent another message earlier today to follow up. To-date, no reply.
I'm not sure on whether just to ship the item or do a full refund.
What do I do?
Thanks in advance.
refund...ukp10.00 to cover cost of dry cleaning
I would do this, and include in the package a print-out of the email you're sending them to notify them of this.
Many thanks chapeau .
I found the transaction odd. Newbie seller registered 10th June and my item ended on the 11th. Looked at the buyer's history and no bids whatsoever on other items. It seemed that the account was opened to just buy this dress.
There's nothing exciting about this dress too - designer yes, but of the diffusion range. No gold buttons, embellishments, or design to boast. Besides, it's also pre-owned.
Yes, I'll do as suggested and see how it goes.
I've had people sign up to purchase something I've had - they want that specific thing - every time its happened it has been a pre-owned item - can't get it anymore anywhere else but here, and they're not going to miss it. They may not be checking their eBay account, either - bought that item that they wanted, and that's it so far. It's why I suggest including a hard copy of your message - they'll see that.
I see it's been some days, too - I'd suggest including in the message that you've been trying unsuccessful to reach them, and you don't want to hold up the shipping any longer, so are going ahead with this. That way they know there wasn't any negligence.