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The seller hasn't shipped my item and won't answer messages

The seller hasn't shipped my item and won't answer messages

wareagle*2011
Adventurer

I have bought a book from a seller for school. After a week he still hasn't sent it, so I messaged him, he didn't answer till I had sent several and that was only because I threatened to cancel my purchase. He said he would send it the next day. Its been several days since then and he still hasn't shipped and won't answer me at all. What do I do now?

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Message 1 of 17
16 REPLIES

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:21:59 PM
Rockstar

Steps to take if you don't receive an item

After you pay for your item, review the estimated delivery date on the Order details page in My eBay. The seller may have also provided you with shipment tracking information. Learn how to check the shipping status of an item in My eBay.

If the estimated delivery date has passed, or you didn't receive tracking information, and you haven't received your item, you can follow these steps.

1.Open a case.
Contact the seller by opening an eBay Buyer Protection case in theResolution Center, and let the seller know that you haven't received your item. You can open a case after the estimated delivery date of an item or, if you weren't given an estimated delivery date, 7 business days after making payment.
The seller may:
  • Provide shipping tracking information to show where the item is

  • Issue you a refund

  • Offer to send you a replacement item, if you agree

This step usually resolves most issues. We'll follow up with you to make sure you've received the item or the refund.
2.Escalate the case.
If 3 business days have passed since you opened the case, and the seller hasn't resolved the problem, you can escalate the case to eBay Customer Support. If you don't contact us within 30 days of opening the case, we'll assume the issue has been resolved and we'll close the case with no additional action.
3.We review the case.
We'll review the case and get in touch with you within 48 hours. We may ask for additional information to help resolve the issue. If the decision is in your favor, we'll refund you for the purchase price of your item plus the original shipping cost.

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ Patty ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ
98,874 Views
Message 2 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:26:31 PM
wareagle*2011
Adventurer

The last day on it arriving is in September. So it wont let me open a case. I have tried to contact the seller several times and he has only answered me once. I need this book for class, I told him this nicely, but I'm tired of him not answering me or even sending my package.

98,866 Views
Message 3 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:29:07 PM
Rockstar

you will have to wait until the date that eBay says you can open a case. Can you request that the seller sending tracking?


ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ Patty ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ
98,856 Views
Message 4 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:30:56 PM
wareagle*2011
Adventurer
no. He hasn't even sent it to start with... I have already purchased this book elsewhere because he isn't answering. I have sent a request to cancel but of coarse he hasn't answered that either.
98,853 Views
Message 5 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:32:14 PM
in.a.nutshe11
Rockstar

Is this the Forensic Science book you bought on the 17th?

If so then that was won on a Sunday, he has a two day handling time and is shipping  economy which can take up to 11 days to receive.  He could have shipped but didn't notify you of shipping. 

By his feedback received, he ships slow and has terrible feedback. 

 

You can file the item not received when you can. 

98,848 Views
Message 6 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:32:29 PM

You bought two of the same book? The earlier one was on the 17th and says 4 to 11 business days for delivery. It has only been 3 so far if that's the one. There's a very good reason you can't open a case yet as it clealry outlines delivery estimates in listings.



=================================================

Anyone who doesn't take truth seriously in small matters cannot be trusted in large ones either.

Albert Einstein
98,847 Views
Message 7 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:35:18 PM
wareagle*2011
Adventurer
He answered a few days ago to say he was shipping next day. He still hasn't shipped. I have messaged him asking about it but nothing. I didn't realize how bad some of his feedback was, some people never got their items
98,838 Views
Message 8 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:38:10 PM
in.a.nutshe11
Rockstar

I realize how important it is to get school books.  It's so frustrating.

 

But you bought the book on a Sunday with a 2 day handling time and super slow shipping.  It was way too soon to buy another book and worry.  It's only been 5 business day since auction end and 3 days of shipping if he shipped when he said he would. 

 

You may end up with two books since the first seller could have shipped already so it's on it's way. 

 

98,827 Views
Message 9 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:41:15 PM

The one you bought on the 17th, late at night.  Has a 2 BUSINESS DAY handling time.

ETA parcel post is 4-11 Business days.

  ETA Aug 26-Sept 4th

 

The one you bought today could be shipped out as soon as MONDAY.  But they don't have to till TUESDAY.

If you went with the free shipping it could be 2-11 Business days.

If you paid extra for parcel it could be 2-6 Business days.

  ETA Aug 30th-Sept 11th.

 

The earliest you can open a case for your first purchase is About Sept the 4th. 

The second book is after Sept 11th.  Good luck, WW

98,824 Views
Message 10 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 4:41:42 PM
wareagle*2011
Adventurer
As of a few days ago he hadn't sent it. I'm worried because I read some of his feed back from the last little while and some of those people never got their orders. If he would just contact me I would feel better but he won't answer. It wouldn't kill he to send me a message back that yes he has sent it, after I asked.
98,829 Views
Message 11 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 5:06:40 PM
takikawa4
Rockstar

wareagle*2011 wrote:
As of a few days ago he hadn't sent it. I'm worried because I read some of his feed back from the last little while and some of those people never got their orders. If he would just contact me I would feel better but he won't answer. It wouldn't kill he to send me a message back that yes he has sent it, after I asked.

How is it you know he hasn't shipped it?

98,773 Views
Message 12 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 5:12:50 PM
wareagle*2011
Adventurer

He hasn't marked it or replied to my question if he had sent it yet.

98,770 Views
Message 13 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 5:15:37 PM
triyarn
Rockstar

How many days is a few?

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Always take a banana to a party, bananas are good! - Ten
98,765 Views
Message 14 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 5:22:07 PM
wareagle*2011
Adventurer
He messaged me 3 days ago, finally, to say he would send it out next day. I contacted him 2 days later and all I've gotten is silence. All I wanted to know is if he had shipped it. But he wont answer.
98,763 Views
Message 15 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 5:26:36 PM
triyarn
Rockstar

So, if he shipped it when he said, he only shipped it a day late and you have already purchased another?

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Always take a banana to a party, bananas are good! - Ten
98,760 Views
Message 16 of 17

Re: The seller hasn't shipped my item and won't answer messages

Re: The seller hasn't shipped my item and won't answer messages

in reply to Aug 24, 2013 5:28:21 PM
takikawa4
Rockstar

wareagle*2011 wrote:

He hasn't marked it or replied to my question if he had sent it yet.


Not all sellers mark items as being shipped. As for not replying to your question, if you've sent a lot of emails to him, he's probably ignorning you at this point.

 

There's really no need to continue any type of contact with the seller. If you don't receive it by the last day of the estimated delivery date, you can file an INR and get a full refund.

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Message 17 of 17