cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

As we move closer to fully resolving Seller Hub Performance tab and item specifics issues detailed in previous communications, we want to assure you that your listings visibility has not been impacted by our Oct. 15 category update. Your listings will not drop in search results and buyers can still search for and find your items.  

 

You do not need to take any action for existing and revised listings. If you already entered an item specific in one of the old fields, your listing will not be blocked from publishing. We will be copying the value into our new required and recommended item specifics in the coming days so your listing will appear complete.  

 

For new listings, please follow the prompts and fill out all required item specifics. In addition, we encourage you to fill out as many recommended item specifics as apply to your items so buyers can find your listings quickly and easily. 

 

We are currently focused on resolving three outstanding issues:

  1. Restoring left-hand navigation for a small group of categories.
  2. Showing all item specifics values when filtering on a granular basis.
  3. Addressing a small group of sellers who are missing data in the Seller Hub Performance tab between Oct. 12- Oct.15 and Oct. 18-Oct. 23.  

 

We will provide a progress update on Friday, Oct 25. Until then, please continue to report any additional issues you are experiencing on this dedicated thread.

 

We appreciate your attention to these updates and apologize for any disruptions to your business.

 

Thank you for selling on eBay.

 

 

 

Previous Updates 

 

October 22 announcement

 

We appreciate your continued patience as we complete work on remaining Seller Hub and item specifics issues that occurred during our October 15 update. Please be assured that these issues are our highest priority and we’re working around the clock to resolve them. Again, we apologize for any disruptions.

 

Seller Hub issue:

We have completed the backfilling of missing sales data between Oct. 12-Oct. 15 in the Seller Hub Performance tab. As the backfilling of data happens in stages, some sellers may experience an additional delay of data between Oct. 18 - Oct. 22. We are actively working on speeding up the process for those sellers. We will provide another update once fully complete. 

 

Item specifics issue:

 

Important reminders for sellers:

 

For existing and revised listings:  

  • If you already entered a value in one of the old sizes fields (e.g., Shoe Size) you do not need to update the corresponding required item specific as the value you entered is still there as an additional or custom item specific. Your listing will still be found by buyers using search filters, including the left-hand navigation filters, which have been restored for most categories.  
  • If any recommended or additional item specifics aren’t relevant for your item, you don’t have to fill them in when you create or revise listings.
  • So that you won’t have to do any additional work, we will copy the old item specifics values in the new item specifics fields. Please note, we will not be able to copy data for multi-variation listings, so we encourage you to fill in the required fields so they don’t appear blank. 

 

For new listings: 

  • You should use our item specifics guidance and provide all required item specifics.  Please do not fill in item specifics that are not relevant to your item.
  • In certain categories, UPC product identifier will show as a required field with no “Does Not Apply” option. If you do not have a UPC, please leave the field blank and do not insert random numbers.

 

What we’re working on:

  • We’re in the final stages of testing a solution to copy the old item specifics into the new item specifics and expect to implement this by the end of the week so your required fields won’t remain blank.
  • We are still resolving the issue that is causing all item specific values to show when filtering on a more granular basis (e.g., a listing categorized by women’s dresses are showing all men’s and women’s values). This does not impact your ability to list your item with the appropriate item specifics values.  

 

Next steps:

To ensure we are addressing all related item specifics issues you are facing, we’d ask you to let us know about any other issues you might be having via this thread on Community. Please provide details including screenshots and steps to recreate the experience you’re having, and we will share them with our product teams.

 

We will post a new status update on this board tomorrow, Wednesday, October 23. Until then, thank you for your patience and for selling on eBay.

 

October 21 announcement

 

We’ve heard from many sellers about Seller Hub and items specifics issues that resulted from the October 15 update. We apologize for the inconvenience and frustration. Until the issues are fully resolved, we will provide you with regular updates so you can focus on what’s important to you and your business.

 

Seller Hub issue:

Last week, as part of a Seller Hub data update, we experienced an outage of the Seller Hub Performance tab. The issue was resolved and we are now working to retrieve any missing sales data between Oct. 12- Oct. 15. We are working hard to complete this by Wednesday, Oct. 23, at which time you’ll be able to use all Performance tab reporting features.

 

Item specifics issue:

Sellers were unable to revise or create new listings in some categories. We’re pleased to report that sellers can now revise existing listings and create new listings, provided that required item specifics data has been entered. 

 

Current situation:

  • In certain fashion categories, UPC product identifier number shows as a Required field with no option to select “Does not apply” from the dropdown menu. If no UPC exists, you can still complete your fashion listings by leaving this field blank. Please note that some sellers have been typing “Does not apply” in the field, but this isn’t necessary, and is not recommended. If you do not have a UPC, do not enter anything—leave the field blank.

  • Certain categories that normally would filter item specific values on a more granular basis (e.g., a listing categorized by women’s dresses would only show dropdown values specific to women’s dresses) is currently not working, and is showing all item specific values (e.g., men’s and women’s values). We are working to rectify this issue as soon as possible. This does not impact your ability to list your item with the appropriate item specific values.  

 

What we’re addressing now:

  • We have created a solution to copy the old item specifics values into the new item specifics values. Once fully tested, we will roll out this solution to fully restore all missing required item specific fields. We will provide an update on timing for this later this week. We will not be able to copy data for multi-variation listings, however, so we encourage sellers to fill in the required fields to ensure they don’t appear blank.   

 

Important reminders for sellers:

  • Your listing will not be blocked from being relisted or revised because a required item specific is blank. If you already entered a value in one of the old size fields (e.g., Shoe Size), the information is still there as an Additional or custom item specific. You can revise your listing without adding the corresponding Required item specific, but we strongly recommend you also fill it in. Behind the scenes, we are mapping the values entered into the Additional item specifics fields (e.g., Shoe Size) into the Required ones (e.g., Size) to help you.
  • The left-hand search navigation used by buyers has been restored with most item specifics. Except for a small number of categories, your listing will appear in all relevant search results when using the left-hand navigation filters. We are working to fully restore all categories and will provide another update on this later this week. 

 

Next steps for sellers:

You should continue providing all of the required, recommended, and additional item specifics for new listing and relisted items as requested in the October 15 item specifics update.

 

We will provide regular updates through this announcement board and you can expect the next update from us on Tuesday, October 22. In addition, we are scheduling a Facebook Live with our item specifics team to help answer your questions:

Facebook Live on Oct. 22 at 11 a.m. PST here

 

We appreciate your attention to this and as always, thank you for selling on eBay. 

 

 

October 18 announcement

 

October  15 & 17 announcement