As a follow up to our recent announcement about extending Seller Protections through September we want to clarify what protections are in place:
- We are removing Late Shipments due to carrier delays – you will be protected from late shipments.
- If you provide valid tracking and the shipping carrier is experiencing delays, we will credit you with on-time tracking upload so that there is no negative impact on your ability to qualify as a Top Rated Seller.
- Cases closed without seller resolution defects related to items not received when valid tracking is uploaded.
- Item not received Service Metrics will be removed when you upload valid tracking for your shipment.
- Negative or Neutral feedback related to item not received claim and late shipment will be removed
These protections are extended through September 30th.
We continue to ask that you meet your handling times, do your part to ship as quickly as possible, work with your buyers when an issue arises, and keep your inventory up to date.
We continue to monitor the shipping landscape daily, and we appreciate your partnership and feedback.
As always, thank you for selling on eBay.
