cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Updated 9/14/18:

 

Hurricane Florence continues to wreak havoc in the Carolinas and eBay will automatically protect sellers whose business has been affected. We will send emails to those sellers in the impacted ZIP codes once the storm has passed, confirming your protections.

We urge you to stay safe, and focus on what’s most important right now: you, your family and your community.

 

Updated 9/12/18:

 

As Florence has now moved to a Category 3 hurricane, eBay will now automatically protect sellers in the impacted areas.

 

If your business is affected, eBay will automatically protect your Seller Performance and your late shipment rate will not be impacted under these conditions:

-        Your ZIP code has been identified by the here major shipping carriers:  USPS, UPS, FedEx.

-        Our tracking data shows your shipment was delayed or not delivered due to this weather event.

 

Please note:  you may see late shipments due to this weather event on your seller dashboard, but they will be removed before the seller evaluations occur on the 20th of each month.

 

If you are unable to ship, we recommend communicating with your buyers to let them know the situation.  For Stores subscribers, don’t forget to put your store in vacation mode to avoid receiving orders that cannot be shipped.

 

Hurricane Florence is moving and changing quickly. Check back here for updates on closures and protections over the next few days.

 

We are closely montoring the paths of category one Hurricane Helene and Tropical Storm Issac.

 

We will provide further updates via this Announcement board.


Original announcement:

 

Forecasters have advised that Tropical Storm Florence is expected to have direct and major impact to the East Coast of the United States in the upcoming week.


Please, stay safe and take care of what’s most important right now: you, your family and your community. We are closely monitoring the path of Florence. It is currently a tropical storm, but is expected to become a hurricane by Sunday, and many sellers may be impacted.

If your business is likely to be impacted, we recommend getting your shipments out as soon as possible.  

 

For eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you can get back to business.

If you or your business is impacted please call Customer Service at 1 (866) 540-3229 to let us know your status. We will apply the following seller protections:

- You will not receive defects for stockouts or unresolved cases with buyers.
- Your late shipment rate will not be impacted.


We are sending our support to those impacted.