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To Our Texas Community: Protection Will Be Automatically Applied to Sellers Impacted by Harvey

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Verified Blogger
Verified Blogger
Last Edited 10:57:15 PM

hurricane harvey.jpg

Hurricane Harvey is one of the strongest storms in recent memory, causing massive damage to south Texas and the Texas Gulf Coast.


Please stay safe and take care of what’s most important right now, you, your family and your community. Here at eBay, the entire staff is sending our support and wishing those impacted a speedy recovery.


Due to the severity of Hurricane Harvey, many sellers may be impacted. eBay will automatically apply Seller Protection to all impacted sellers, including:

  • You will not receive defects for stockouts or unresolved cases with buyers
  • Your late shipment rate will not be impacted

If your merchandise has been damaged or you will not be able to access it, we recommend:

  • Ending any auctions/taking down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early.
  • If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you can get back to business.

 If you need customer service, please call us at 1 (866) 540-3229.


eBay is partnering with four charities to raise funds for relief aid. This week, we're matching donations up to $250,000 to four organizations supporting disaster relief efforts in Texas and throughout the U.S. Additionally, eBay is making a $100,000 donation to support relief efforts throughout the Gulf Coast. The eBay community--buyers, sellers and employees--is a caring and generous community and we encourage all of you to help by donating here.