Since September 1, 2017, the promoted listings service has been experiencing issues with reporting impressions within the campaign management tool. As a result, it was displaying incorrect impressions data. While we work to correct this issue, impressions will not be displayed in the dashboard, downloadable reports, or campaign flow.
We apologize to our sellers for any inconvenience or confusion this may have caused.
This issue affects only reporting and does not affect the visibility, clicks, or sales of promoted listings. Sponsored ads continue to be presented to buyers as normal, and sellers can still view other promoted listings data, including clicks and sales. To do so, follow the steps outlined here. Because sellers’ ads continue to be shown across eBay, we encourage sellers to continue creating new promoted listings campaigns.
eBay is actively working to correct this impressions-reporting issue, and we expect it to be resolved by mid-November. At that point, impressions data will be available, and data from the affected time period will again be viewable as normal.
Again, we apologize for this inconvenience, and we thank you for selling on eBay.