For sellers shipping items to Canada, an unprecedented volume has created delays for Canada Post and all carriers shipping to Canada. The increased number of shipments combined with the recent restrictions and modified processes to protect carrier employees and the public from the spread of COVID-19, have resulted in delays of up to 10 business days in deliveries from the United States to Canada. In response to this, we have adjusted our estimated delivery dates.
For impacted shipments to Canada, we are adding the following seller protections:
There will be no impact to late shipment metrics if you've uploaded tracking and have an acceptance scan. We will automatically remove any defects for “item not received” cases closed without seller resolution as well as associated negative or neutral feedback if these conditions are met:
- Tracking was uploaded on time and has a physical scan from the carrier before the case was opened.
- A delivery scan shows the item was delivered after the case was closed.
For items in transit, we are keeping cases open for 10 more days from the time a buyer asked eBay to step in to allow additional time for the item to be delivered. We will remove negative or neutral feedback related to a late delivery automatically if an item arrives late but tracking shows that you shipped on time. In addition, these cases will not impact your service metrics rating.
We recognize it’s in your nature to immediately make things right for the buyer, but given unprecedented and unpredictable shipping delays, cases may take longer to resolve. We ask that you keep lines of communication with your buyers open.
If you’re a Canadian seller, you can find the announcement about Canada Post delays here.
