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Sellers: New out-of-stock option helps protect your hard-earned seller standing

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Verified Blogger
Verified Blogger
eBay has introduced a new out-of-stock option for sellers to use on their multi-quantity Good ‘Til Cancelled listings. Free to use for all sellers, this new option helps safeguard your hard-earned reputation—and helps protect you from associated defects—when your qualifying listings reach a quantity of zero.

Here’s how it works: when your qualifying listing reaches a quantity of zero, we automatically hide it from all buyer searches, which may prevent the risk of receiving a defect for selling an item that’s out of stock. Though hidden, these listings retain their purchase and search history, so that when you replenish your stock, they become available to buyers once again.

Besides keeping your listings active and helping to protect your reputation against defects related to out-of-stock cancellations, selecting the new out-of-stock option offers other important benefits, including:

  • Any Good ‘Til Cancelled listing with a quantity of zero for an entire 30-day billing period may qualify for an insertion fee credit at the end of that period

  • On any Good ‘Til Cancelled listing that has a quantity of zero for the entire 30-day billing period over 3 consecutive 30-day billing periods, eBay will end the listing on your behalf

Here’s how to apply the out-of-stock option to your Good ‘Til Cancelled listings:

  1. Go to My eBay > Account > Site Preferences

  2. Under “Selling Preferences,” click “Show” next to Sell Your Item form and listings

  3. Click “Edit” next to “Use the out-of-stock option”

  4. Select the checkbox, then click “Apply”

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Sellers can now apply the new out-of-stock option right from Selling Preferences in My eBay—and can opt out at any time.

I do not want to use the out of stock option because I sell one of a kind items.

I have attempted multiple times to unclick "yes" and then click apply so my out of stock option is turned OFF.

Within hours, the option is clicked YES again.

I have called eBay Customer service seven times now and it still is defaulting to yes.

Can anyone help me?

by mbufalo12 · Adventurer

I am curious, if there is a way to view all of the itmes that are currently "out of stock" under the new "out of stock" option. Instead of viewing each and every listing separately to check the quantity. If there is, please let me know. If not, it might be easier to go back to the old way.




by mam98031 · Rockstar


I unfortunately can't answer your question for you as I dont use this OOS function because Ebay still continues to charge you a listing fee every time it renews even though you have it set aside as an OOS listing.


This blog is a couple years old.  You will most likely get help if you go to the main discussion boards and find one on this subject or create a thread on your own.  They are really easy to do.