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It’s been a busy Fall. I’m officially three months in at eBay, and I can say with confidence that the team here has been working on overdrive to deliver on our promises to our sellers this year – to make eBay the best and most profitable selling platform with the simplest and most intuitive tools available.
And the momentum is only picking up.
Today, we are excited to announce our most recent milestone: a major change in the way we communicate with you and enable you to communicate with one another.
Our sellers have always been the heart and soul of eBay and part of what sets us apart from other marketplaces. But the places where you’ve gone to connect, engage, and share information online have lacked the features and functionality you need to be most successful. And you’ve asked for a centralized, easy to find place to get important updates and information about product updates and policy changes.
We’ve heard you, and we’ve spent the past year building your ideas into a new suite of tools that reflect your needs…and we’re just getting started.
First, a new Community experience.
The Community discussion boards have been a staple of the eBay marketplace since the beginning. The boards have evolved with us, but in recent years, they’ve lacked important features that you’ve told us you want. Today, we deliver those new features:
Second, within the Community, a unified seller news portal.
You’ve told us that you don’t know where to go to get news and updates from eBay. Today, we solve that problem for you. We are bringing the legacy Announcement Board and the newer eBay for Business blog into the Community experience to provide dynamic, timely updates on the issues you need to know about to run your business, as well as more feature-oriented content to help you grow over time.
Embedding this portal in the Community was an important decision for us. It gives you the opportunity to read and engage with news and information all in one place.
Third, an always-on system status board to diagnose tech issues.
The news portal will also include a link to a redesigned system status board that provides real-time, automated updates on issues related to eBay services. This new dashboard is your source of truth for technical issues related to the eBay platform.
And lastly, a redesign and streamlining of the Seller Center.
Think of this as your eBay Selling 101 playbook. The reimagined Seller Center provides a new educational portal to help you start, grow, and optimize your business. Whether you are brand new to eBay or looking for tips to grow and expand, the Seller Center will give you:
I started off by saying that our community is what makes eBay special and unique, and I meant it. A critical part of eBay’s growth is the health and vibrancy of our community. We know this can only be accomplished with relevant, honest, and clear communication tools and we hope these new tools make you better sellers, and make us all more connected to one another’s success.
We hope you take a few minutes to explore these new resources and let us know what you think. I’ll be checking back here for comments in the coming days. Thank you, as always, for selling on eBay.