Effective July 1, the United States Postal Service (USPS) implemented changes to the countries they will be providing Electronic Delivery Confirmation for USPS First-Class Package International.
What is the change?
USPS has reduced the number of countries providing electronic delivery confirmation services for first class international packages shipped directly from the seller to the buyer. The current list of countries that will continue to show tracking information entered on or after July 1 2020 are*:
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Australia
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Estonia
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Indonesia
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New Zealand
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Belgium
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France
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Israel
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Poland
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Canada
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Germany
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Japan
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Portugal
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Croatia
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Gibraltar
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Lithuania
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Singapore
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Cyprus
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Hong Kong
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Luxembourg
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Thailand
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Denmark
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Iceland
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Netherlands
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*List of countries offering tracking as of publication date.
Electronic tracking includes the US domestic transit, international transit to the destination country, and delivery confirmation in the final destination country. For countries where electronic delivery confirmation is not offered, tracking will consist of the US domestic transit, international transit to the destination country, and arrival in the final destination country.
Packages sent using eBay international standard delivery or the Global Shipping Program are not impacted and are alternatives for international shipments with electronic tracking information.
What does this mean for me?
If you are a seller that is currently shipping directly to international buyers through USPS First-Class Package International, some of your packages may no longer have tracking. This change does not apply to Priority Mail International shipments.
What do I need to do or know?
- For countries where electronic delivery confirmation is available, there should be a delivery confirmation provided by the final destination country postal provider.
- There is some risk of receiving an ‘item not received’ request due to the buyer’s inability to track their order’s progress if you’ve shipped items through USPS’ first class international service to countries where delivery confirmation is not available.
- You can use eBay international standard delivery or the global shipping program as cost-effective and reliable alternatives.
- You are encouraged to visit the USPS service alert page to stay informed about these changes and understand how it will impact your international shipments and business.
As always, thank you for selling on eBay.
