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Android app Internal error

Screenshot_20220428-015351.png

 Keep getting "There was an internal error. Please try restarting the app" whenever I try to look at saved searches. It started as I was already looking through saved searches. It also doesn't seem to update my unread messages to read after reading or deleting them. I already tried uninstalling and reinstalling, and rebooting phone. 

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Android app Internal error

Hello! We appreciate the report. There's a known issue with the search function timing out within the app and the mobile team is aware and looking into it. In the meantime, you can try searching on the mobile and desktop sites.

Velvet,
eBay

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Message 32 of 38
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37 REPLIES 37

Android app Internal error

I actually can't even run any searches at all in the app now

Message 2 of 38
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Android app Internal error

Having the same problem.  Android 12 on Samsung S10+, app version 6.58.0.1

Message 3 of 38
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Android app Internal error

Also having the same issue with saved searches. Just started having problems tonight 4/27. Searching for items is also giving me the same error. Already rebooted, uninstall, reinstall, etc. 😑

Forgot to mention I'm using Android version 12, 4.0 UI on an S10+.

Message 4 of 38
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Android app Internal error

Same problem.  GET ON THE BALL, EBAY!

Message 5 of 38
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Android app Internal error

Same issues tonight (4/27), using app on Android phone. Reviewing saved searches, etc., garners the following:

Screenshot_20220427-210600_eBay.jpg

Message 6 of 38
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Android app Internal error

Same here.  Android 12.  Tried clearing cache, app data, then reinstalled app.  Didn't help. 

Message 7 of 38
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Android app Internal error

Same here. Galaxy S9 

 

I'm on eBay at least once an hour everyday for years and I'm having the same problem all of a sudden. I've cleared cache and data, as well as uninstall the app and reinstall. I even turned on airplane mode and logged in via WiFi and still didn't work. 

 

ITS NOT AN INTERNAL ERROR ON MY PHONE. IT HAS TO BE WITH EBAYS SERVERS.  

 

Anything search related doesn't work. New searches or saved searches.

 

EBAY.....FIX THE PROBLEM ASAP!!!!

Message 8 of 38
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Android app Internal error

Additional info....the problem started around midnight MST.

Message 9 of 38
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Android app Internal error

Same issue here. I have an Android. This has never happened before.

Message 10 of 38
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Android app Internal error

Same issue here. I also have an Android. 

Message 11 of 38
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Android app Internal error

Same here.  
Galaxy S21 Ultra, Android 12, App 6.58.0.1, located in UK (in case that helps with server location)
It's slightly erratic; restarting the app does nothing, but if you reboot or reinstall it will run OK for a few searches, but then fails.  So also maybe memory handling thing?  

Message 12 of 38
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Android app Internal error

Same here.

1. When placing a bet in an auction, the confirmation screen only shows the current bid price. There is no confirmation button anymore. This happens most of the attempts.
2. Opening a search from the searches list shows an internal error. Also direct searches. 
Please fix this. 
Message 13 of 38
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Android app Internal error

Saved searches and general searches are giving me the same issue.

 

Reinstalled, cleared data, etc, issue remains. 

Message 14 of 38
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Android app Internal error

Same here,can you imagine the money eBay is losing not to mention the sellers because of this. It's not the first time,it happened a few years ago no explanation.

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