04-27-2022 10:59 PM
Keep getting "There was an internal error. Please try restarting the app" whenever I try to look at saved searches. It started as I was already looking through saved searches. It also doesn't seem to update my unread messages to read after reading or deleting them. I already tried uninstalling and reinstalling, and rebooting phone.
Solved! Go to Best Answer
04-28-2022 03:02 PM
Hello! We appreciate the report. There's a known issue with the search function timing out within the app and the mobile team is aware and looking into it. In the meantime, you can try searching on the mobile and desktop sites.
04-27-2022 11:14 PM
I actually can't even run any searches at all in the app now
04-27-2022 11:25 PM
Having the same problem. Android 12 on Samsung S10+, app version 6.58.0.1
04-27-2022 11:35 PM - edited 04-27-2022 11:38 PM
Also having the same issue with saved searches. Just started having problems tonight 4/27. Searching for items is also giving me the same error. Already rebooted, uninstall, reinstall, etc. 😑
Forgot to mention I'm using Android version 12, 4.0 UI on an S10+.
04-27-2022 11:35 PM
Same problem. GET ON THE BALL, EBAY!
04-28-2022 12:26 AM
Same issues tonight (4/27), using app on Android phone. Reviewing saved searches, etc., garners the following:
04-28-2022 12:34 AM
Same here. Android 12. Tried clearing cache, app data, then reinstalled app. Didn't help.
04-28-2022 01:00 AM
Same here. Galaxy S9
I'm on eBay at least once an hour everyday for years and I'm having the same problem all of a sudden. I've cleared cache and data, as well as uninstall the app and reinstall. I even turned on airplane mode and logged in via WiFi and still didn't work.
ITS NOT AN INTERNAL ERROR ON MY PHONE. IT HAS TO BE WITH EBAYS SERVERS.
Anything search related doesn't work. New searches or saved searches.
EBAY.....FIX THE PROBLEM ASAP!!!!
04-28-2022 01:07 AM
Additional info....the problem started around midnight MST.
04-28-2022 01:53 AM
Same issue here. I have an Android. This has never happened before.
04-28-2022 01:54 AM
Same issue here. I also have an Android.
04-28-2022 02:00 AM
Same here.
Galaxy S21 Ultra, Android 12, App 6.58.0.1, located in UK (in case that helps with server location)
It's slightly erratic; restarting the app does nothing, but if you reboot or reinstall it will run OK for a few searches, but then fails. So also maybe memory handling thing?
04-28-2022 03:41 AM
Same here.
04-28-2022 04:11 AM
Saved searches and general searches are giving me the same issue.
Reinstalled, cleared data, etc, issue remains.
04-28-2022 04:26 AM
Same here,can you imagine the money eBay is losing not to mention the sellers because of this. It's not the first time,it happened a few years ago no explanation.