10-01-2017 09:58 AM
A woman bought a book and wants me to send it to her husband who is in prison. It is a very inexpensive book. Should I do it? She wants me to put her address as a return in case it can't be delivered. I don't feel right about this. Should I just send her money back and take a negative feedback? Any advise is appreciated.
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10-27-2017 12:27 PM
10-01-2017 10:03 AM
You will have to send the item to the address that appears when you go to print the shipping label (and that could well be the prison address). But you absolutely should NOT change the return address because that could cause problems for you later.
There is no reason to refuse the sale or the shipment unless she presses the issue about addresses.
10-01-2017 10:15 AM
@sweetswampy Hi, sweet...nice to see you again and I hope you are doing well!
As zz mentioned, you are required to ship to the address in the "OK to Ship" PayPal transaction notice, however, you can't change the return address to that of the buyer.
I would send the buyer a message and explain that you can't change the return address and would they like to cancel the transaction ~ if yes, cancel using "Buyer Requested" and you will receive a refund for your FVF and the buyer will be refunded.
10-02-2017 05:58 AM
I Googled "can I ship package to someone in prison?". The answer was no. It is not allowed to send pakages to a prison. So I told her that but haven't heard back yet. If I don't hear back, I will cancel transaction.
10-02-2017 06:32 AM
10-02-2017 08:37 AM
@sweetswampy wrote:I Googled "can I ship package to someone in prison?". The answer was no. It is not allowed to send pakages to a prison. So I told her that but haven't heard back yet. If I don't hear back, I will cancel transaction.
@sweetswampy Hi again, sweet...What does the PayPal transaction say regarding the address? If it says "OK to Ship" then you must ship to that address in order to avoid a defect because using "problem with buyers address" won't fly if PayPal is showing the address as valid. Don't make the buyers problem your problem and please come back and let us know what happens!
10-27-2017 10:21 AM
I refunded the payment and she left me a neutral feedback and she stated Wouldnt change mailing address although everyone else does. Did refund. So okay. I thought it was over but yesterday she sent payment for the book again. She still wants me to change the return address to her address. I figure it is because some mail is not accepted. I feel like refunding again. I did block her now. Can she leave another feedback? This is too much drama for an inexpensive paperback book. What would you do? I don't want to call Ebay.
10-27-2017 10:23 AM
The Paypal says OK to ship. But they don't know she wants me to change the return address. Does the post office allow this?
10-27-2017 11:44 AM
I just did a search on " is it illegal to use someone elses return address in place of my own". The answer was yes it is illegal. Sorry to be such a pest about this.
10-27-2017 12:27 PM
10-27-2017 12:50 PM
Thank you! I just got a letter from paypal that she is going to open a case against me if I don't refund her money. So I just refunded her (for the second time). Then I cancelled with the reason of problem with address. Ebay just sent me a notice that the order was cancelled and I would be getting my fees back and I can relist. I hope this is the end of this one. Thanks to everyone who offered advise.
10-27-2017 01:09 PM
06-08-2018 06:22 AM
I know topic is a bit old but this might help others with this situation. I sent 2 books to the address in eBay only to have it returned, only to find out it was going to a prison, the address was scratch out and a arrow pointing to eBay logo unauthorized vendor. After a bit of calling around talked to the prison they stated unless you are a Barnes & Nobles you are not allowed to send books to inmates. Anything from eBay or amazon will be returned, and you are charged from postal service for the return. eBay said refund cost of books and cancel order due to address issues.
06-08-2018 06:43 AM
01-26-2019 07:51 PM
Cd's, magazines, books, have to be ordered through a company like Barnes and Noble, you can not send them yourself, at least here in Colorado. I am trying to find out about Amazon and E Bay..