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Is it possible to contact ebay support via email rather than telephone?

Is it possible to contact ebay support via email rather than telephone?

atrionix
Scout

I've tried to find an email address for customer support but haven't been successful. I just see options for "call us." Does anyone have an email address?

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Message 1 of 227
226 REPLIES

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Feb 26, 2013 10:39:40 AM
bronx-dog
Rockstar
141,700 Views
Message 2 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Feb 26, 2013 12:37:18 PM
taadaa58
Trailblazer

Just so you know they rarely respond and admit they do not read most emails.






Glitch,Glitch,Glitch!!!
141,704 Views
Message 3 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Feb 26, 2013 5:17:29 PM
atrionix
Scout
141,679 Views
Message 4 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Feb 26, 2013 5:19:14 PM
atrionix
Scout



Just so you know they rarely respond and admit they do not read most emails.



Yeah, I'm getting the feeling that they have intentionally removed any option for contacting them by email.


 


(off topic - I didn't intend for that last post to be all hyperlinked, but there's no way to go back and edit it out)

141,662 Views
Message 5 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Feb 26, 2013 5:23:23 PM
bronx-dog
Rockstar

Gotta love eBay... even their Customer Support information is wrong.


Proof that their written words are as helpful as those often spoken in


broken english by their customer supports reps. Sad, but true.  :-(

141,644 Views
Message 6 of 227
Highlighted

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to May 3, 2013 9:07:07 AM
bluemountainretailers
Trailblazer


I just called eBay to verbally abuse them over their final value fee and after making no headway with their service rep asked for an email address.


 


 


So you called to "verbal abuse" a CSR, and are surprised you made no headway?  Especially over an FVF?



"Don't close your eyes! They can still hit you with your eyes closed!" - my son's Karate Sensei Smiley Very Happy
141,634 Views
Message 7 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to May 3, 2013 9:09:22 AM
ipickubuy
Rockstar

Good info to know, Honda.  Smiley Happy 


********************************************************************************

The fragrance always remains in the hand that gives the rose.

For the sake of others, please learn CPR. You could save a life.


141,380 Views
Message 8 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jun 5, 2013 3:50:18 PM
moonfishswim
Enthusiast

I hate ebay. They make it impossible to cancel my monthly subscription so I can close my account. I'm out of the country for 3 weeks and cannot use their phone number. The worst customer service experience I've ever had with a company.

140,886 Views
Message 9 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jun 16, 2013 9:09:31 AM
netryder59
Scout

I have been buying and selling on ebay for a number of years. I have nearly a thousand positive 100% feedbacks. Having said that, I will probably be closing my ebay account out in the near future and going another route. I am tired of their high fees and little to no customer service. As some has mentioned, they want to take your money, but when there is a problem, they are nowhere to be found. Almost impossible to contact. I am just tired of their lack of concern for the ones who are making them rich.

140,860 Views
Message 10 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jun 16, 2013 9:56:24 AM
hondamedic
Guide

 


 


I'm tellin' ya troops, we need a thread to pinpoint the best time to contact eBay that we've had the best service. Ideas for title:

When is the best time to contact eBay Phone Support?

I just hade great eBay Customer Support- here's the time frame!

Your thoughts on a great title?

The definition of insanity is doing the same thing over and over again and expecting a different result.
140,818 Views
Message 11 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jun 16, 2013 11:50:40 AM
kansas_gal06
Trailblazer

I suspect they don't want any emails because then everything's in writing. Ugh, I had to call them twice and both reps tried to get me off the phone before the credit showed up on my account. The first one, I believed she had done the adjustment. Nope. When the monthly bill came out, the charges were still there.


 


When I called the 2nd time, the guy also tried to end the call before the adjustment showed up. I insisted I was going to stay on the line because I'd been lied to before. No idea if there's a best time to call, but my advice is, stay on the line until whatever you're calling abut is really fixed - and get a SR# for the call.

140,781 Views
Message 12 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jun 16, 2013 11:08:31 PM
janewt-1
Trailblazer

To those who took time to post that they are leaving the site - why did you bother?


 


People leave (quit looking, buying, selling) every day but thankfully most of them do so quietly.  Face it folks, absolutely no one cares except possibly your spouse or your parents.



Newt
“Foreign aid is taking money from the poor people of a rich country and giving it to the rich people of a poor country”. Ron Paul
140,757 Views
Message 13 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jul 17, 2013 4:14:16 AM
wonder415
Adventurer

Yes it DOES make a difference telling people that they are leaving this horrible company. People NEED to be heard. Others need to understand what a horrible company eBay is. I will not go into detail over my issues with eBay and Paypal. Sufficient to say that I should sue them, what they are doing is not legal, I have lost money on things that even eBay agrees are wrong (but they will do NOTHING to correct), etc. It is just beyond belief. They need to be slapped w/ a huge class action lawsuit. Anyway, once my last stuff is sold, adios eBay and Paypal, and good riddance. W/o a doubt the two most dishonest companies I have ever dealt with in my life, and customer service is nonexistant!

140,688 Views
Message 14 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jul 18, 2013 3:19:33 PM
crispycritter55
Pathfinder

HAS EBAY NOT HERAD OF THE ADA ACT?  THEY ARE REQUIRED BY LAW TO PROVIDE A METHID OF CONACT FOR ANYOEN WHO PHYSICALLY CANNOT USE A PHONE.  THE ONLY METHODS LISTED ARE CALL US OR HAVE US CALL YOU.  BOTH SAY IF YOU CANNOT USE A PHONE TO SELECT ANOTEYHR METHOD.  UH REALLY?

140,505 Views
Message 15 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Jul 31, 2013 8:41:01 AM

You cared enought to make a comment!!

63,188 Views
Message 16 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Aug 19, 2013 11:01:33 AM
iforget3
Adventurer
Last Edited 05:24:12 PM li-pamela

There is no #5 on the page!  It seems you can report a buyer but not a seller.  So much for their "BUYER protection plan"!  

 

62,977 Views
Message 17 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Aug 26, 2013 1:12:09 PM
arbeesu
Adventurer

The address you gave for eaby is invalid email address

Don't you know when sending email you need this symbol @

Please do not give warong information

62,853 Views
Message 18 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Aug 26, 2013 1:25:09 PM
bronx-dog
Rockstar

arbeesu, I did not state anywhere an email address with the @ symbol in it.

If you are going to accuse me of something, make sure that you don't have

the warong, or better yet, WRONG person.

 

Have a glorious day.  photo nosmile.gif 

62,851 Views
Message 19 of 227

Re: Is it possible to contact ebay support via email rather than telephone?

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to Aug 26, 2013 1:26:21 PM
arbeesu
Adventurer

YOUR EMAIL ADDRESS IS NOT GOING THRU

I RECEIVED FAILURE NOTICE WHEN I SEND THE EMAIL ADDRESS YOU PUBLISHED

WHAT A SHAME

YOU GUYS IF YOU DON'T KNOW THE CORRECT EMAIL ADDRESS DON'T PUBLISH THE WRONG ADDRESS

 

62,834 Views
Message 20 of 227