eBay

golfingaddict · ‎02-28-2017

My concern and questoins relate to the tracking upload/validation change from 90% to 95%.

If everything goes well, this does not see like a big deal. I strive for 100% as promised in my listings.

However, there are times that things just don't work like that.

1. I currently have a late shipment/scan transaction that has brought down my percentage. Customer support has finally admitted that there is a problem on their side and the tracking information didn't get captured on time and caused the late shipment to be recorded on my account. Even though I can clearly see the ship on time, tracking validated on time right on the order details page, transation is held against me as a late shipment and CS tells me that it cannot be removed and I should not "worry" about it and to call back if it causes me to lose TRS.

2. We live in an area that has been hit with some severe winter weather and my carrier has been unable to get to my street on several occassions this winter. Of course these are minor weather issues that cause me grief but are not serious enough to affect a widespread area. I was able to hike 1 mile (with packages) to meet the carrier but this is just an example of weather or things out of our control affecting that upload time.

Severe weather, floods ( even in San Jose) happen. We can do our best but sometimes things happen.

3. Saturday, I shipped about 30 packages and the carrier picked them up (all orders from Friday afternoon to Saturday afternoon) but it was a new carrier and some of the packages did not record a scan until Sunday afternoon. Why? I have no reason. I watched the carrier pick up the packages. I shipped on Saturday to get a jump on things and I have to worry that they will be counted against me because the scan was not on time?

4. Low volume sellers do not seem to have much leeway when it comes to losing top rated seller for late scans or no uploads. Is this 95% going to unfairly disadvantage smaller sellers? Is it really going to take only one or two late scans to bump a low volume seller out of trs?

Ebay, Can you discuss how this is going to work and help me understand this new metric?

raquel_bayarea · ‎02-28-2017

@golfingaddict wrote:
except
@wood0405

That is not what is happening to me.
The item was purchased on Feb 22 at 8 pm, I shipped it on Feb 23 and it was picked up and scanned at 2:40 one day handling. It shows several subsequent scans and yet, my metric went down and eBay non Customer support told me to get over it, that it was not showing scanned and that is why I have wiggle room.

My whole number went down it is not broken down into parts.

eBAy won't even accept responsibility when they have a glitch or problem and are telling me it's my problem to deal with ... ON the same dang day that they change the standards from 90-95 percent.

@golfingaddict in this transaction you are describing, a carrier scan alone will ensure the tracking number has been validated and if this occurred before your stated handling time, then you will have met the on-time delivery requirement. For meeting the tracking requirement in your scenario, you will need that validation and also have uploaded the tracking number itself on eBay before your stated handling time.

golfingaddict · ‎02-28-2017

@raquel_bayarea

READ MY LIPS

There was a carrier scan, at least a half dozen.

It was uploaded in one day. It was scanned as picked up in one day.

I did that. I did everything right. I shipped in one day, the tracking was validated by the carrier in that same day. There were at least a half dozen scans along the way up until delivery.

The carrier scans were not recorded properly by ebay. Even though they are clearly on the order details page. Even though they are clearly shown on the shipping labels page. EVen though I used ebay shipping and even though the transaction is successful and I did everything right. ( The same way I do at least 400 transactions a month)

why doesn't anybody believe that ebay can get something wrong? Why should I suck it up and live with it?

If ebay can't get things right they have no business raising the requirement or telling me to get over it and it will roll off in three months.

It is a slap in the face to be told that there is nothing that can be done and then be told the same day that they are changing the percentage.

baggs-2024 · ‎02-28-2017

So we are correct, what the blue posted above was not correct, or was only half an answer. So we do still need a valid carrier scan, not just the tracking number uploaded. Someone may want to correct that for someone reading this thread. That answer was not correct if you are correct, which we agree you are. Thank you.

becksrelics · ‎02-28-2017

Lol...actually double posted,first applied to what rep originally stated 😉

fern*wood · ‎02-28-2017

@baggs-2017 wrote:
So we are correct, what the blue posted above was not correct, or was only half an answer. So we do still need a valid carrier scan, not just the tracking number uploaded. Someone may want to correct that for someone reading this thread. That answer was not correct if you are correct, which we agree you are. Thank you.

Are you familiar with the two different shipping metrics?

The upload tracking metric does not require the scan within the handling time. What they posted is correct. The only change was in the percentage allowed to not meet the requirement.

The Late Shipment Rate (aka on-time shipping) is where the acceptance scan within the handling times comes into play.

raquel_bayarea · ‎02-28-2017

@carlmarxx wrote:
@wood0405 wrote:
*eponymous...thanks for your response and input.

It appears that there is crossover between two different shipping related metrics:
1. Valid Tracking Upload
2. On-time shipping

The use of your stated handling time in the Top Rated Tracking requirement is different than how your handling time is calculated in your On-Time Shipping performance.

For Tracking requirements, you are required to upload your tracking within your stated handling time. We then look for any carrier scan to validate that uploaded tracking number. The carrier scan is not required to occur before the handling time. If either the tracking number is uploaded after your stated handling time or the tracking number is not validated by a carrier scan at any time during the transaction, the transaction will be counted as a miss in the Tracking requirement.

For On-Time Shipping, if we find a carrier scan that occurs on or before your stated handling time, your transaction will be calculated as on time. If the first carrier scan occurs after your stated handling time, we then look for a delivery confirmation before the transaction’s estimated delivery time. Estimated delivery time is based on your stated handling time, the selected shipping service, and when you receive cleared payment. If both the first carrier scan occurs after your stated handling time and the delivery confirmation scan occurs after the estimated delivery time, the transaction will be counted as a miss in the On-Time delivery requirement.

More details can be found at the links below:

Infographic of how On-Time Shipping Rate is calculated

Overall Details of the Standards Program and your On-Time Shipping Performance”
What USPS tracking system outage errors where first scans are lost ? and Ghost scans As USPS call it when item showed out for delievery , When in facted Item is at the wrong P.O. Unit ,i.e. Missed sent . Then you have USPS Temp. help employees that aren't watched in surting hubs not doing their jobs . I have examples of case's.

@carlmarxx We are aware that sometimes there are delayed or missing scans that would impact the On-Time Delivery calculation. Regarding carrier scans and Tracking requirements, as long as you receive any scan from a carrier and you upload the tracking number before your stated handling time, the transaction will be calculated as on time.

We regularly monitor delays and missing scans caused by system outages, weather conditions, and other scenarios to make sure these events do not impact your eBay seller performance. Watch for announcements on the larger events in our Announcements board.

Announcements: http://community.ebay.com/t5/Announcements/bg-p/Announcements

baggs-2024 · ‎02-28-2017

Isn't that EXACTLY golfing is talking about? the late rate? Isn't that what the whole post is about? I thought that was what we were talking about here. Wow, I must be out of it today.

fern*wood · ‎02-28-2017

@raquel_bayarea wrote:

@carlmarxx We are aware that sometimes there are delayed or missing scans that would impact the On-Time Delivery calculation. Regarding carrier scans and Tracking requirements, as long as you receive any scan from a carrier and you upload the tracking number before your stated handling time, the transaction will be calculated as on time.

@raquel_bayarea

No offense, but I believe the OP is talking about the upload tracking/validated scan metric and not the on-time shipping metric. The on-time shipping metric does not allow for ANY scan to count as validation. You explanation is confusing the issue in my opinion.

raquel_bayarea · ‎02-28-2017

@fern*wood You are right. There are no changes happening in the On-Time Delivery requirement. The only change is the Top Rated requirement for Tracking. This explanation is to clarify that in the scenario when a carrier scan is missing or late, as long as we receive any valid carrier scan, the Tracking requirement will not be impacted.

raquel_bayarea · ‎02-28-2017

@baggs-2024 There are no changes happening in the On-Time Delivery requirement - or as it appears in your dashboard "Late Delivery Rate." The only requirment change is regarding the Top Rated threshold for the Tracking requirement: The new requirement will be to upload tracking 95% of the time compared to the 90% requirement today.

lloydsteventaylor · ‎02-28-2017

where are the staff?

baggs-2024 · ‎02-28-2017

I thought the OP was asking about that, to which the reply given was that uploaded tracking was all that was required. I have read the OP several times now. Oh well. Tinier hoops is all we ever get. Wonder when they'll be burning...thank you, but I understood what the update says.

baggs-2024 · ‎02-28-2017

@baggs-2017 wrote:
Does this apply to every listing on US ONLY searches? Or sellers located in the US Only? Or items located on the .com site? Does a US seller mean only one that sells items located in the US? So that would apply to ANY seller that lists item listed as being locatedin the US? Please clarify this statement, in plain English.

Can someone answer my other question? Thanks.