Seller doesn't respond after I sent back the watch due a warranty problem | Watches

rumcajsz68-hu · 2025-08-05T06:59:25.809000Z

I bought a TISSOT watch on eBay. The watch has a problem after 2 months and I asked the seller about could I bring to local Tissot service (it was original, registered on Tissot site) but they asked me to send back as "it is our responsibility". After they got the watch with tracked parcel, they doesn't communicate, doesn't respond on my letters, only 2 time they asked what was the tracking number and eBay number...and still no communication, it 30 days has gone. I will proceed a legal action. The law enforcement agency (EU so no problem) will submit a formal request for information through the appropriate legal channels and eBay fully cooperates with law enforcement authorities and will provide any necessary information upon receiving a valid legal request. I have the postal certificate about CRM received the watch at the address provided. Do you have any experience, is it a proper way or how could I speed up the process. Sooner or later I will get the watch or money, but needs extra time and effort for both parties...

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Seller doesn't respond after I sent back the watch due a warranty problem | Watches | eBay Community