Getting 500 Internal Server Error with Identity API
Hi Support,
I am creating an integration using Ebay's API where I need to be able to first authenticate the ebay users using my app and get their profile details along with store/business information using getUser method available in Identity API.
But since yesterday i.e. Oct 24, 2023, I have been getting the same error while I am trying to test the API in your API Explorer or even while using Postman. Kindly refer to this screenshot https://prnt.sc/3tn7-jwiEwvx
Response Header
rlogid:t6jaciwlr%7Ebuo*fkpmjrp2dqpbuidn9%3Fjqplbbmqoszdvn.4%3E2%3A134-18b66acf701-0x233f
x-ebay-request-id:18b66acf-70d0-ac7a-7371-ec12fffff212!commerce.identity.v1!lvsidentityapi-1859453.stratus.lvs.ebay.com!r1identityapi-envjiwv5gtvevlbi[]
x-content-type-options:nosniff
x-xss-protection:1; mode=block
cache-control:no-cache, no-store, max-age=0, must-revalidate
pragma:no-cache
expires:0
x-frame-options:DENY
content-type:application/json
content-length:200
date:Wed, 25 Oct 2023 11:51:34 GMT
x-envoy-upstream-service-time:1084
server:ebay-proxy-server
x-ebay-pop-id:SLBLVSAZ04
connection:close
Response Body
{
"errors": [
{
"errorId": 140000,
"domain": "API_IDENTITY",
"category": "APPLICATION",
"message": "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance."
}
]
}
Earlier today, I was also getting some unexpected error while creating sandbox tokens but after sometime the warning goes away and I was able to create the tokens.
