Support Activation Error - 302 Error / page_not_responding
Hello,
I'm having trouble activating support on my eBay Developer account and I'm getting a 302 error.
My situation:
Business account registered in France
All required fields are filled in correctly (legal name, email, phone, address, country)
API License Agreement signed since 4/12/2022
What I'm trying to do:
- Go to Profile & Contacts
- Click "Edit" in Primary Contact section
- Fill in all details and click "Save"
- Click "Edit" again
- Click "Activate Support"
The error I get:
Error Code: 302 (XHR request)
Message: "page_not_responding"
The page redirects but doesn't load properly
What I've already tried:
- Refreshing the page
- Clearing browser cache
- Disabling cache in browser DevTools
- Using a different browser
- Waiting several hours
The activation button seems to be broken on my end. Has anyone else experienced this issue? Any suggestions?
Thank you for your help!
3 comments
developer-support@ebay.com
Hi @elonorvene-0 and @mattt34 ,
We would like to inform you that the issue has been resolved. You can now activate Developer Account Support.
Best Regards,
eBay Developer Support
developer-support@ebay.com
Hi @elonorvene-0 and @mattt34 ,
We’re aware of the issue and are actively working to resolve it. You can stay updated on the progress via our API site status page: https://developer.ebay.com/support/api-status/production/activate-developer-account-support-is-not-working
Thank you for your patience.
Best Regards,
eBay Developer Support
mattt34
·10 months agoI'm having the same problem and tried the same solutions.