Marketplace Insights Internal Error
I am working on a new app that would ideally query marketplace insights for historical sale data. In sandbox (through the ebay developer tools), I get this error "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance."
Of course, contacting ebay requires purchasing support hours, which I would rather not do right now. Any tips or tricks or am I missing something obvious trying to use this API endpoint?
3 comments
sarah54_91
·1 year agoHello,
Here are a few steps you can try to troubleshoot the issue:
Check API Status: Sometimes, eBay's sandbox environment experiences temporary issues. You can check the API Status page to see if there are any ongoing problems.
Generate Sandbox Keys: Ensure you have generated the correct sandbox application keys. Production keys won't work in the sandbox environment.
Reset Test User Password: If you're using a test user, try resetting the password for that user. Sometimes, authentication issues can cause errors.
Review Documentation: Double-check the eBay API documentation for any specific requirements or steps you might have missed.
Wait and Retry: Occasionally, waiting a bit and then retrying the API call can resolve the issue if it's a temporary glitch.
Best regards,
Sarah
rdjoh_31
·1 year agoHey, did you ever get this questions answered? I'm trying to figure out the same thing before I invest time in calling the API into my application. Just want to test and see if I can extract the correct data before putting in additional leg work. It would be great to get in contact with someone from support but it looks like you have to purchase hours to even get a response which is INSANE!!
eman311
OP1 year agoLong story short my understanding is they simply do not make this API and data available anymore. I requested access and was denied.