incorrect locations information being sent between ebay and Linnworks
Summary: The discussion centers around an issue involving incorrect location information being transferred between eBay and Linnworks. The initial post lacks detail, and there are no responses to further elaborate on the problem or offer solutions.
We have been having problems with Linnworks and ebay for several months since they changed the ebay configurators settings on linnworks back in March.
Since then, random selection of our listings with variations (single size items are not affected), are showing 3x the stock amount.
We have gone back and forth with both ebay and linnworks and they have finally directed me here.
The ebay API is sending back 2 warehouses locations to linnworks (still does not explain why we get 3 times the inventory amount), and they have asked me to delete one. However chat agents said as its an API issue i need to come here.
How do I fix this??
awa_5118
·1 month agoThat location mismatch usually traces back to the item location or postal code set at the listing level not matching your Linnworks location profile, so the two overwrite each other on sync. Check that your eBay business policy location and the Linnworks warehouse location line up exactly, including country format. Linnworks can be heavy to untangle for this kind of thing, I moved my sync to 3Dsellers which was simpler to reason about, but aligning the two location fields should fix the immediate bug.