FixedPriceTransaction notification not working

Hi,

since this morning we stopped receiving FixedPriceTransaction and AuctionCheckoutComplete notifications while other notifications (i.e. ItemExtended) work fine.

Checking one of the items involved via GetNotificationsUsage the response looks like this:

<NotificationDetails>
<DeliveryURL>[our notification URL></DeliveryURL>
<ReferenceID>[ItemID]:62062513</ReferenceID>
<ExpirationTime>2024-03-20T14:45:24.000Z</ExpirationTime>
<Type>FixedPriceTransaction</Type>
<Retries>2</Retries>
<DeliveryStatus>CustomCode</DeliveryStatus>
<ErrorMessage>API_PAYLOAD_TEMP_FAILURE:APIErrorCode=396</ErrorMessage>
<DeliveryURLName>heisenbug</DeliveryURLName>
</NotificationDetails>

given that we do not find any traces of incoming FixedPriceTransaction nor AuctionCheckoutComplete notifications, I would need to know, what API_PAYLOAD_TEMP_FAILURE:APIErrorCode=396 actually means. Any hints on that (or perhaps other suggestions to find the cause of our ptoblem?

Thanks

Ulf

ub_here

69 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

impactingthegame

·2 years ago

109105 View listings

I'm having the same issue. The code means 'Invalid Item/Transaction combination'. Also having an issue with marking items as shipped and uploading tracking via API, which seems to be related to the same issue with transaction IDs.

shipscript

·2 years ago · Edited

111 View listings

@ub_here

Looks like a system bug @developer_support@ebay . Three related posts:

https://community.ebay.com/t5/Traditional-APIs-Orders/Are-platform-notifications-broken/m-p/34356557#M227

https://community.ebay.com/t5/eBay-APIs-Talk-to-your-fellow/FixedPriceTransaction-notification-not-working/m-p/34356682#M755

https://community.ebay.com/t5/Traditional-APIs-Selling/Platform-notifications-not-receiving-FixedPriceTransaction/m-p/34356715#M300

<NotificationDetails> <DeliveryURL>[our notification URL></DeliveryURL> <ReferenceID>[ItemID]:62062513</ReferenceID> <ExpirationTime>2024-03-20T14:45:24.000Z</ExpirationTime> <Type>FixedPriceTransaction</Type> <Retries>2</Retries> <DeliveryStatus>CustomCode</DeliveryStatus> <ErrorMessage>API_PAYLOAD_TEMP_FAILURE:APIErrorCode=396</ErrorMessage> <DeliveryURLName>heisenbug</DeliveryURLName> </NotificationDetails>