eBay API error and 403 error message with Linnworks

Hey folks,

I've been facing this problem for about 4 days now. I use Linnworks for our stock management — updating, deleting, creating, etc. However, I can't do any of these at the moment due to a weird error called 403. Linnworks claims it's not from their end and gave me 2 ERROR files to send to eBay. However, eBay says they have nothing to do with it on their end and want me to fix the problem with third party (linnworks). When I call eBay customer service, they either hang up or don't even understand the problem I'm talking about.

Is anybody else facing this issue? If so, could I please get some information? I've been using it for about 6 years and never had a problem like this.

Part of the API call which I believe is the error

You don't have permission to access "http://api.ebay.com/wsapi?" on this server.<P>
Reference #18.af8e655f.1714379979.2dce4542
<P>https://errors.edgesuite.net/18.af8e655f.1714379979.2dce4542</P>
</BODY>
</HTML>

Many thanks

equipment4motorcycle

3843 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

1 comment

markkp11

·2 years ago · Edited

0 View listings

Hi,

The HTTP 403 Forbidden error indicates that your request to eBay’s API via Linnworks is being denied due to permission issues. To resolve this, you should:

Check API Token: Ensure your eBay API token is valid and hasn’t expired.
Re-authorize Linnworks: If the token is fine, try re-authorizing Linnworks with eBay.

If these steps don’t work, consider reaching out to Linnworks support with specific error details for further assistance.