CharmChase Sync — production keyset still Non Compliant after 20 days, open ticket unresolved
Summary: pl.ten_60 has been experiencing an issue with their application "CharmChase Sync," which shows as "Non Compliant" despite being exempt from the Marketplace Account Deletion process and completing necessary profiles. They have an unresolved support ticket with no updates since August 27, even after multiple follow-ups. pl.ten_60 is seeking assistance from the eBay team to resolve this issue, as they need to access their eBay listings for their personal e-commerce site.
Hello,
My application "CharmChase Sync" (Production keyset, App ID: ArtemSha-CharmCha-PRD-33a4941c3-c026dec5) has been showing as "Non Compliant" and disabled for 20 days now, despite having completed the Marketplace Account Deletion exemption process (confirmed as "Exempted from Marketplace Account Deletion" on the Alerts & Notifications page) and fully completing my Primary Contact / Legal Address profile.
I have an open support ticket (reference 260827-000002) since August 27 — the last update was on Aug 27 saying "checking with our eBay business team", and there has been no further update since, despite multiple follow-ups.
I am a small individual seller who only needs to retrieve my own eBay listings for my personal e-commerce website. Could someone from the eBay team please take a look and help resolve this?
Thank you.
pl.ten_60
OP3 weeks agoUpdate — September 21, 2026 (Day 25):
Still no resolution after 25 days. Open ticket 260827-000002 has had no response since August 27. I have also sent a direct email to developer-support@ebay.com today.
Could a moderator or eBay staff member please look into this? Based on other posts I've seen here, I believe my application may have been incorrectly classified as a "Data Importer" — I am a sole trader in the UK who only needs to retrieve my own listings for my personal website. I do not store or process any eBay user data.
Any help or escalation would be greatly appreciated.