I ship via USPS and they typically lose 1-2 of my packages a year. Previously, I've had no issues submitting USPS insurance claims with a screenshot of the eBay order details page showing the sale price of the item and the refund I've given the buyer. I recently submitted another claim for a lost package with the same screenshot of the transaction but it was rejected. I submitted an appeal, providing a few more eBay screenshots showing additional views and more details of the transaction, and that appeal was rejected as well. USPS gave the same reason when rejecting both my original submission and first appeal, providing no other information than this: > Insufficient Evidence of Value. Reference Domestic Mail Manual section 609.3.2 -- The amount claimed must be supported by acceptable proof of value such as a dated sales receipt, money order, credit card statement, a copy of the front and back of a cancelled check or proof of completed Internet payment transaction, paid invoice or bill of sale, or statement of value from a reputable dealer. For Internet transactions conducted through a Web-based payment network that offers payment services through a stored value account, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted. I'm wondering if they changed their policy and now want sellers to provide proof of their purchase price of the item rather than the sale price, and will only cover that amount. Has anyone here submitted a USPS claim recently and either had the same experience or managed to get it approved?
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