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UPS

Question
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Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim.
Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim. I'm hoping someone has dealt with this before because I've spent days going back and forth between UPS and eBay without any resolution. I sold a Pride Go-Go mobility scooter and purchased the shipping label through eBay. The package was damaged in transit before it could be delivered to the buyer. The problem is that the package has been bouncing between Florida and Texas for over a week. It keeps showing "Out for Delivery," then "Returning to Sender," then ends up in another UPS facility. Neither the buyer nor I have been able to inspect the damage because it never actually arrives anywhere. My return address has changed since the label was created. UPS has repeatedly told me they cannot change the return address because the label was purchased through eBay and eBay is listed as the shipper. They also tell me I cannot file a damage claim because the shipment is restricted, and I receive the following error: "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. (UPS:E022)" UPS has told me multiple times that eBay must initiate the claim or otherwise authorize it. The problem is that eBay support keeps sending me back to the UPS claims website, which immediately rejects the claim with the error above. I've now contacted eBay several times and have received conflicting answers from different representatives. One says to file with UPS, UPS says only eBay can do it, and another eBay representative suggested refunding the buyer without addressing the damaged shipment or insurance claim. The buyer has been very patient throughout this process, and I want to make sure they receive a full refund. I also need to recover the value of the damaged item through the shipping insurance, but I'm currently stuck because neither company will take ownership of the claim. Has anyone successfully resolved a situation like this with an eBay shipping label? Specifically: How did you get eBay to actually file or escalate the UPS damage claim? Is there a department or phone number that handles restricted UPS claims purchased through eBay? Has anyone dealt with a package endlessly cycling between UPS facilities after being marked damaged? Any advice would be greatly appreciated. At this point I just need someone to take ownership of the claim instead of being sent back and forth between UPS and eBay.
space-spam
Posted 3 days ago • Last reply 2 days ago
2
Question
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UPS charged $1,800 saying my package is oversize
UPS charged me $1,800 saying my package was oversize, I have shipped the same package before and measured it many times including the supplier specification. Ebay says to go directly to UPS, not sure how to go about this situation, has someone else faced the same issue, how can i get this resolved and get my money back. Rgds,
rbjosh
Posted 1 week ago
0
Question
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Buyer says that they didn’t receive package even though it shows on the USPS tracking that the item was delivered. What do I do?
I shipped the order last month and it says that it was delivered to the porch of their residence 2 days later(6/26). However, half a month later(7/16), they have reached out to me to say that they didn’t receive the package. I have contacted usps, and they reiterated what the final update says and that the buyer should not have waited almost a month to announce that they hadn’t received their package. At this point the buyer is asking for a refund or another pair of shirts; which I don’t have. I checked their account and they have positive reviews, so that makes me think they aren’t scammers. Can someone please help me with what I should do???
pin6097
Posted 2 weeks ago • Last reply 2 weeks ago
1
Question
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Item not received by my freight forwarder
So I bought an item listed by a seller located in Evansville, Indiana. This seller has a very good feedback rating, so I went ahead and accepted the offer from them. The purchase was made on 22nd June and was reported as delivered on 24th June. Shipped by UPS. Is this time for delivery reasonable, given the distance between Indiana and Miami, FL? I am in the Caribbean and will receive notification from my forwarder. It never came, so I reached out to them and was told that nothing had arrived from the information I provided. This was Last week. Fast forward to yesterday, 8th July, when I messaged the seller. His flat response was that it was delivered, and this is all he knew. I decided to try the tracking number provided by the eBay site on UPS tracking, and the number was rejected as invalid. All this was shared with the seller, and I am awaiting their response. I am asking here what is my best way forward to correct this situation?
chen00709
Posted Jul 10, 2026 at 12:44 AM
0
Discussion
Buying & Selling
Selling

lesmccu0
1 View listings
Claim denied despite extra S&H coverage

i am a new seller who purchased through eBay endorsed options, a UPS shipping label plus extra shipping liability coverage. I brought mirrored medicine cabinet to a UPS store, paid for a box and for them to package the cabinet and use the eBay generated shipping label. The cabinet was delivered broken, in pieces and have lots of pics from buyer showing how poorly the item was packaged (without sufficient padding). I refunded the buyer immediately which I thought was the appropriate and correct thing to do. I filed a claim with eBay and UPS and have been getting the run around for months with many calls and emails to UPS Claims and eBay. Neither is taking accountability and I am out nearly $700 and eBay still charged me for the shipping label, another $85. Has anyone had similar issues trying to get their claim approved - my next steps are taking legal action.
1 month agolast reply 1 month ago
13
Question
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Buyer hasn’t received yet
my buyer hasn’t received his things yet. USPS said it was forwarded to a different address because the zip code was wrong that he put. What do I need to do
hagg104
Posted 1 month ago
0
Discussion
Buying & Selling
Shipping

havi_pc_shop
14 View listings
Price Change on shipping that's costing me 161 dollars

One day I got an email stating that I've had the wrong shipping weight on my package but before I shipped it, the weigher said it was 3.5 Pounds, but the email stated it was 123 pounds any way I can fix this. The item was a Cadillac CTS-V OEM Carbon Fiber Front Splitter From 2016-2019.
1 year agolast reply 1 year ago
8
Discussion
Buying & Selling
Shipping

katenet
6193 View listings
EBAY has messed up tracking numbers which allows buyers to OPEN CASES for not delivered

Ive spent over 2 hours on the phone with ebay. Ive been selling for 24 years. ebay is recycling tracking numbers and blaming the USPS for this Its ebays software Ive printed labels and tracking says they were already delivered days before they were purchased. Ive had TWO customers open cases as item not delivered Of course the item is not delivered it was a bad label that I purchased by ebay. Guys there is no way to stop this no way to get a refund on the label since its "already used" I just put my store on vacation and suggest most do the same this is a HUGE problem.
1 year agolast reply 1 year ago
2
Discussion
Buying & Selling
Shipping

kshh2011
160 View listings
about shipping fee

I gave the UPS Package to USPS, so the package has not been shown as delivered on eBay. I have sent two emails to the buyer, but he has not replied. Today I returned the money, can the shipping fee be refunded to me?
1 year agolast reply 1 year ago
6
Discussion
Buying & Selling
Returns

masterautoou
1 View listings
Return label is not correct. Can't continue with return of our order.

We recieved return label from Ebay for our order 14-12904-52354 . But it's just screenshot from UPS website. Tracking number Ebay provided us is also not registered in UPS. We can't arrange collection from our address with this tracking number.
1 year ago
0