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Order tracking never updated, buyers received items, payment still on hold
I have 2 different orders I shipped out, which shows in the tracking. They both arrived to the states they were supposed to be in and tracking stopped updating. Its been 3 weeks now. At the time I had to wait 2 days after delivery for my payment, during this waiting process ive been upgraded to immediate payout and ive gotten and shipped out an order since and received my payment already. These 2 orders are stuck, ive contacted the buyers both said they got their orders just fine, I asked if they would mark delivered but no response. Ive reached out to customer service about this multiple times now and get the work around and told just tk keep waiting or they'll tell a supervisor which goes no where. Any advice on this? Is frustrating that I can now get immediate payment but these orders I get nothing for
zero2oh_enterprises
Posted yesterday at 2:49 AM • Last reply yesterday at 2:29 PM
1
Discussion
Buying & Selling
Shipping

calidromorello
13 View listings
How Do You Handle Purchases When Sellers Don't Provide Tracking?

As I had no way of knowing whether the item had actually been shipped or delivered, I requested to cancel the order. The seller initially appeared to accept the cancellation, but it ultimately failed. The seller has not responded to any of my messages. Does this seem like a scam to you? Have any of you experienced a similar situation? Would you buy from a seller again if they failed to provide tracking information or communicate with you?
Jul 20, 2026 at 3:28 PMlast reply Jul 22, 2026 at 11:26 AM
13
Question
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possible scammer & refusing to pay their countries custom/tariff tax to receive delivery and eBay holding my payout
Hi, I am a new seller and sold my first 2 items to one person who lives in another country than myself. These items were both “no return”/“final sale items” and shipped the two items on June 25th, 2026. The buyer messaged me complaining & upset that I filled out the customs/tariff form out truthfully and legally. He was hinting that I shouldn’t have claimed what it really was and acted like I screwed him over. Because I filled it out “incorrectly” to the buyer, he was asked to pay the tax/tariff amount before it would be delivered. He complained that the ring was “cloudy” and not good, wanting a refund… but he has not even received the item, it’s still sitting in customs and has been since July 7th. I messaged the buyer multiple times asking if he was going to get his item or let me know if he’s not going to pay for the tax. He then complained about the 2nd item which was a gemstone saying “you did not tell me about the inclusions, I want a refund.” But funny thing is that I told him there were inclusions visible right in the eBay chat and even sent more close up pictures before he purchased. But now this buyer requested a return and refund for the gemstone. And now my payout is still on hold because he won’t pay for the countries customs/tariff tax on the first item and wants a return for the second even though we spoke in detail about the inclusions and quality. He won’t respond to any of my messages and just want the money from the items I sold and shipped to the person. How can I get eBay customer service to release the hold as I did my part as a seller and gave plenty of detail of both items before he made an offer. Want to get the hold off!!!
sarah-jw92
Posted Jul 22, 2026 at 12:31 AM • Last reply Jul 22, 2026 at 12:40 AM
1
Question
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what to do if you accept a buyers offer, but they never payed for it?
It's been 5 days now
justframes01012026
Posted 1 month ago • Last reply 1 month ago
1
Discussion
Buying & Selling
Selling

find_your_shine
62 View listings
How to cancel order after buyer made an offer

I asked them to cancel their order or deny my counter offer we negotiated. They decided last minute that based on the measurements it wouldnt fit them. Now I have this item stuck in my "awaiting payments" section and theres no option to cancel their order and they are unresponsive. I dont think it should be their responsibility after they decided not to buy. How do I fix?
1 month agolast reply 1 month ago
6
Question
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Accidentally won auction, Help!
I accidentally clicked a live THEN accidentally bidded on it. never been on there before, but won something on accident, then I emailed seller to cancel and gave an automated response and declined it. I don’t know how to cancel it now after attempting before it’s in my cart still and wanting me to pay it basically how do I cancel this order if seller won’t and I didn’t mean to even win it /wanted it?
espooked
Posted 2 months ago • Last reply 2 months ago
2
Discussion
Buying & Selling
Selling

buytodayshipnextday
4170 View listings
what's up with ebay's auto pay gracing buyers more time to pay

i have never had a buyer use autopay. buyer purchased an item last sunday & as of today it is 7 days over due. however following his auction purchase i received a message " buyer wants more time to shop. auto pay scheduled. for 8/3 at 7pm pdt or 10 est (my time) TONIGHT. i wait until `10:30 no payment. i tried canceling after 5 days but BUYER HAS NOT PAID was not an option therefore you're forced to wait. 1/2 hour after tonight's deadline justas I'm about to cancel the order assuming the buyer had not paid was now optional but nowthe original autopay message is replaced with "the buyer has until tomorrow 8/4 to pay." the buyer will now have 8 days to pay & i do not know when Monday ican cancel. start of business? or after midnight? i spoke to an ebay rep who had no idea why.
1 year agolast reply 4 months ago
17
Discussion
Buying & Selling
Selling

bigpoppa_sd-sports-cards
522 View listings
"Buyer wants to shop more."? Ohhh, eBay. Such a comedian these days. Wow.

Um, yea. Oh, hey there lil' seller. My buyer wants to shop a little more, umm, k? Only 7 days or so. OK, thanks Seller. - the worlds BIGGEST marketplace even the way it's written says 'eBay snotty'. "Buyer wants to shop morrrrre". OK there, eBay. Wow Buyer won an auction. Apparently some 'beta' program that who/when/why/how guy, buyer, scammer was opted into has reared it's ugly head again and I'm the lucky seller this time around? Yea baby. Can someone please enlighten me on this. Small sale, but wow eBay, wow. Just more stand up comedy from the 'world's largest marketplace'. Unreal. This is the 2nd time I've seen this. First time around, the buyer didn't pay (yep, after 7 days). Had to re-auction the item and it sold for over 25% less - just a mere ~$45 ish loss 15 days later. Oh, and yea - unable to leave the a buyer negative feedback - that's right. Someone has got to start getting this stuff out on X or find a fun, creative way to have a good time with this comical nonsense. Borderline criminal.. definitely disrespectful, yet again. Please, can someone please enlighten me? Perhaps, not with the token corporate pompom's? Day after day, after day... selling on here just keeps getting more and more bizarre. Buyer wants to shop more lol. Wow.
1 year agolast reply 4 months ago
11
Discussion
Buying & Selling
Selling

vangons-0
2 View listings
Why Am I Being Sent to Collections??

Hi everyone. I had some difficult issues with a buyer the beginning of the year. She falsely claimed to not have received an item and I won the appeal. The issue went back and forth and she eventually filed a chargeback. I filed a claim with my bank and they protected me from the chargeback. Fast forward to today, eBay has sent me a few emails regarding a balance I have to pay to Global Collections. Iâ€™ve ignored them as I know I did nothing wrong in this situation and I am a victim to fraud. Iâ€™ve just received a email that they will progress the situation and send it to a debt collector. At this point, I have no idea what there is left do. Is there any contact information or a routine process that I should go about? Iâ€™ve won every appeal and my bank has protected me but yet they want to send me to collections rather than the fraudulent buyer. Any advice or contact information would be extremely appreciated.
1 year agolast reply 6 months ago
81
Question
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Edit Listing HELP!!
Hi everyone, I have a multiple-quantity Buy It Now listing that already has views, watchers, and one purchase. I want to update the title and description, but eBay wonâ€™t let me edit them right now. Does anyone know when Iâ€™ll be able to make changes to the listing without having to end it? I just need to add a small update to the title and description, and I donâ€™t want to lose the watchers or momentum on the listing. Thanks in advance for the help!
nocturnus_vault
Posted 9 months ago • Last reply 9 months ago
1

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