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Report eBay Technical Issues

adrol9163
83 View listings
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hello, i have this issue when i try to place a bid in aucctions, i from latin america, somebody have the same issue?, i tried in the app and the screen loop in loading, i already try to re install the app, using vpn and erase cache so i think is a region restriction or servers problem, the issue have two weeks, does anyone have a solution or know what's causing the problem?
5 days agolast reply Aug 17, 2026 at 10:53 PM
3
Discussion
Buying & Selling
Selling

dalorcourt
12515 View listings
Help with new sizing listing rules for products with multiple sizes in listing

Hello everyone, I need some advice on handling eBay's new rules for apparel and footwear listings, which now require selecting from their supported size options. What should I do for pants in sizes that eBay doesn’t support, like size 35 (waist)? This is challenging for listings with multiple size variations where buyers select sizes before purchasing. For instance, I sell pants in sizes 34, 35, and 36, but eBay doesn't offer a size 35 option. Their suggestion to pick the nearest available size isn't practical, as it doesn't clarify whether a buyer selecting 34 or 36 genuinely wants size 35. I thought about listing all sizes under "waist size" so that I can fill in custom sizes, but eBay won’t allow me to publish the listing if I leave the regular size box empty. Putting in a random size from the available supported sizes seems like a recipe for confusing customers and possible getting item not described cases opened. Has anyone else faced similar issues, and how are you managing this change? Thanks so much!
2 days agolast reply 2 days ago
4
Question
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System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.
I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.
2005dylanh
Posted 1 week ago • Last reply 1 week ago
1
Question
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Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim.
Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim. I'm hoping someone has dealt with this before because I've spent days going back and forth between UPS and eBay without any resolution. I sold a Pride Go-Go mobility scooter and purchased the shipping label through eBay. The package was damaged in transit before it could be delivered to the buyer. The problem is that the package has been bouncing between Florida and Texas for over a week. It keeps showing "Out for Delivery," then "Returning to Sender," then ends up in another UPS facility. Neither the buyer nor I have been able to inspect the damage because it never actually arrives anywhere. My return address has changed since the label was created. UPS has repeatedly told me they cannot change the return address because the label was purchased through eBay and eBay is listed as the shipper. They also tell me I cannot file a damage claim because the shipment is restricted, and I receive the following error: "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. (UPS:E022)" UPS has told me multiple times that eBay must initiate the claim or otherwise authorize it. The problem is that eBay support keeps sending me back to the UPS claims website, which immediately rejects the claim with the error above. I've now contacted eBay several times and have received conflicting answers from different representatives. One says to file with UPS, UPS says only eBay can do it, and another eBay representative suggested refunding the buyer without addressing the damaged shipment or insurance claim. The buyer has been very patient throughout this process, and I want to make sure they receive a full refund. I also need to recover the value of the damaged item through the shipping insurance, but I'm currently stuck because neither company will take ownership of the claim. Has anyone successfully resolved a situation like this with an eBay shipping label? Specifically: How did you get eBay to actually file or escalate the UPS damage claim? Is there a department or phone number that handles restricted UPS claims purchased through eBay? Has anyone dealt with a package endlessly cycling between UPS facilities after being marked damaged? Any advice would be greatly appreciated. At this point I just need someone to take ownership of the claim instead of being sent back and forth between UPS and eBay.
space-spam
Posted 2 weeks ago • Last reply 2 weeks ago
2
Discussion
Buying & Selling
Returns

tatdelga0
6 View listings
Need to change my return address on the label a seller sent me

Hi, The address on my return label is incorrect. The address on the label was used while visiting a family member, and now the item I want to return is with me at my address in New York. There is no way for me to change it on the return details or when I attempt to print the label. The seller said the label came to them that way as well, so they cannot change it on their end. I have asked the Ai bot chat but I keep getting locked a circle and now way to change the label address. HELP!!!! Order 10-14869-84542 Return ID 5325450485 Thank You
2 weeks agolast reply 2 weeks ago
10
Discussion
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Report eBay Technical Issues

malinagalina_321
2367 View listings
I need to re-link my previous Payoneer account to this eBay account

Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.
1 month ago
0
Discussion
Buying & Selling
Shipping

shaher-7508
3 View listings
This Order did not go on to my Ebay account and the post office says they delivered it but I did not get it, which happens a lot with USPS unfortunately. but I have an email to prove I paid for it

This Order did not go on to my Ebay account and the post office says they delivered it but I did not get it, which happens a lot with USPS unfortunately. but I have an email to prove I paid for it . See below. However, since the system did not list this item on my on my purchase history , the system will not allow me to contact the seller or Ebay about it to get my money back , or a replacement (which is what I really want. ) it also try's to make me make a new EBay account, but I already have an account, so it does not let me do that either. I Googled the seller but the address is non existent, so no way to get a hold of them but through Ebay, but cannot do it because I cannot get through the system . USPS never does anything about the shipments they put in the wrong mail boxes. What do I do? Anyone have any suggestions? This is the email of proof that I bought and paid for the item. Your order details Thank you for shopping! Create an account before your next purchase to access our amazing benefits. AS I mentioned; I already have an account, so it does not let me do that either. Single Stage Paint Pen for 2022 Genesis G80 Tasman Blue URA Order number: 05-14830-97913 eBay Money Back Guarantee Give feedback The ultimate guide to fixing your ride Explore the eBay Motors Blog for DIY auto maintenance tips. Get started Email Reference ID: [#101ebcf7fbf44fc7b805b419ed9171a0] Update your email preferences or learn about account protection. If you have a question, contact us. eBay I‌nc., 2‌025 H‌amilton A‌venue, S‌an J‌ose, C‌A 9‌5125, U‌nited S‌tates © 1995-2026 eBay Inc. or its affiliates Does Ebay have a email account I can use without going through the system? Any suggestions Please? Finally got a hold of sbay the whole issue was because I bought on my phone as a quest and not on my computer like I usally do wth my account . They will credit me
1 month agolast reply 1 month ago
19
Question
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Wrong Shipping Address
What do you do if you have a package coming but you put your old address and now it is getting shipped to the wrong address and the seller isn’t responding?!
eringrua
Posted 1 month ago • Last reply 1 month ago
1