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    Discussions
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    • Discussion
      calidromorello
      • Buying & SellingChevronRightIcon
      • Shipping
               
      calidromorello
      13View listings
      How Do You Handle Purchases When Sellers Don't Provide Tracking?
                       

      As I had no way of knowing whether the item had actually been shipped or delivered, I requested to cancel the order. The seller initially appeared to accept the cancellation, but it ultimately failed. The seller has not responded to any of my messages. Does this seem like a scam to you? Have any of you experienced a similar situation? Would you buy from a seller again if they failed to provide tracking information or communicate with you?

      2 weeks agolast reply 2 weeks ago
      13
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Ebay tracking does not match USPS tracking

      Hi, I am a new seller and have a shipping question. This happened with 2 sales I have made. eBay tracking shows 'shipped - carrier scan Jul 6,' but the USPS tracking shows 'delivered, parcel locker' July 10, 2026. eBay tracking shows 'shipped - carrier scan Jul 6' but the USPS tracking shows 'delivered, In/At Mailbox' July 10, 2026. I have emailed both buyers that the item arrived, but have not heard back from them. When will eBay update the tracking so I can get paid? Please help!

      eastmoun-54
      eastmoun-54
      Posted 3 weeks ago
      0
               
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      • Ask a MentorChevronRightIcon
                       
      Item not received by my freight forwarder

      So I bought an item listed by a seller located in Evansville, Indiana. This seller has a very good feedback rating, so I went ahead and accepted the offer from them. The purchase was made on 22nd June and was reported as delivered on 24th June. Shipped by UPS. Is this time for delivery reasonable, given the distance between Indiana and Miami, FL? I am in the Caribbean and will receive notification from my forwarder. It never came, so I reached out to them and was told that nothing had arrived from the information I provided. This was Last week. Fast forward to yesterday, 8th July, when I messaged the seller. His flat response was that it was delivered, and this is all he knew. I decided to try the tracking number provided by the eBay site on UPS tracking, and the number was rejected as invalid. All this was shared with the seller, and I am awaiting their response. I am asking here what is my best way forward to correct this situation?

      chen00709
      chen00709
      Posted Jul 10, 2026 at 12:44 AM
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Authentication Process

      Hello, I've been a seller for 25 years and got hit with a first time issue. I sold a 1940s 14k gold, pearl, and emerald necklace. It was listed at $2,400 and I accepted an offer of $2,000. The item was automatically routed to be authenticated in Carlsbad, CA by Ebay. The piece has been in my family's possession since 1942 and was appraised by 2 separate jewelers prior to my listing it. Both put the piece between $2200-$2400. I was notified ebay is returning it and it didn't pass verification. It is a 1942 Mikomoto. It doesn't have trademarked branding on it simply because not all Mikimoto pearls from that era have an "M" stamped into the gold. Anyone that knows anything about pearls from that era should know this. Particularly someone in authentication. I've repeatedly reached out to the buyer during the entire process and I've received no response from them. The item is being sent back to me and ebay is asking for more money than I received for the item! I spoke to a rep today and she said ebay would credit me should I choose to relist theitem but that they couldn't put me in touch with anyone in authentication. What is my recourse? Their "expert" cost me a huge sale, is 100% incorrect with their authentication and has left me questioning the entire system. If this is who they have working there, we should probably all be concerned . Any advice is appreciated!

      radstuff89
      radstuff89
      Posted 1 month ago
      0
               
    • Discussion
      coco_created
      • Buying & SellingChevronRightIcon
      • Shipping
               
      coco_created
      435View listings
      Duplicate label on same package
                       

      Hi! I have a problem. I have a buyer who purchased multiple items from me on the same day. I printed all the labels and stupidly printed the same one twice and attached them to two different packages. Took them all to the post office who scanned them all and moved on with our day's. Multiple days go buy and I', auditing my orders, I see that one has still not been delivered but the other one has - weird, they went out the same day. So I pull up my receipt and the orders and sure enough, 2 of the packages scanned at the post office have the same tracking number. I reached out to the purchaser and asked if they received both packages. They say, they don't know and they need to check with their warehouse. Messages me back a few days later and says Ebay says it's not delivered. I explained the situation again that the tracking numbers will not match the second package because I am an idiot and used the same label on both. I reached out to the post office who say it will usually still get there but the buyer may have to pay postage, or it could be returned back to me. but it was kind of like a "it is what it is". Has anyone has this happen? what steps did you take? what was the outcome? Any help is appreciated :)

      1 month ago
      0
               
    • Discussion
      merresale
      • AboutChevronRightIcon
      • Report eBay Technical Issues
               
      merresale
      10455View listings
      Issues with shipping and tracking
                               

      Is anyone else having the issue of shipping and tracking saying that an item is delivered from the eBay platform, but was just scanned in by the carrier? eBay is telling us that all of our orders from today were delivered, yet they were just picked up and scanned for shipping..

      1 month agolast reply 1 month ago
      9
               
    • Question
      • ShippingChevronRightIcon
                       
      eBay Standard Envelope Inconsistency

      First off, I’ll start by saying I love eBay as it’s a great platform for small time sellers to have a platform without paying for a store front, overhead, etc.   With that being said, I sell a lot of trading cards, from expensive cards to inexpensive cards. Majority of eBay card collectors love inexpensive cards for obvious reasons, and when it comes to the seller - we are able to ship a trading card for as little as $0.75 cents.   Here’s the issue, the “eBay Standard Envelope” or “ESU” tracking is AWFUL.   It’s not fair for sellers who immediately ship after payment have to deal with inexperienced buyers whom are either new to eBay, or new to buying cards under $20 on eBay.   30+ cards were sold in the last 2 weeks, and 2 of the cards buyers had to reach out claiming the card was never shipped. Thankfully the 1 buyer was also a seller and completely understood ESU’s known issues, however, buyer number 2 IMMEDIATELY started threatening to report my account for scamming (I have 200+ sold items all of which have 100% feedback).   Buyer number 2, 3 days after his purchase, messaged me stating he would report my account because I never shipped the card. Yet I DID ship the card immediately, the ESU tracking is awful, and just states “Label Created” which is completely inaccurate. I hand delivered that envelope to USPS.   I’ll be honest, the eBay standard envelope option is horrible, it’s not fair for sellers to not only lose the card, but potentially lose the profits as well.   Again, I love eBay, it’s done wonders for me but the eBay standard envelope I hate - and has caused nothing but headaches. At this point I’m debating on exploring other options website wise for selling cards because I refuse to have my seller rep ruined over something I can’t control, it’s the most frustrating thing in the world, especially when some of these buyers start to threaten you.   Why can’t this known issue be addressed?

      blackmarketbookie
      blackmarketbookie
      Posted 10 months ago • Last reply 4 months ago
      18
               
    • Discussion
      whatchagot4metoday
      • Buying & SellingChevronRightIcon
      • Shipping
               
      whatchagot4metoday
      964View listings
      Seller Shipping Paid
                                               

      I’d like to be able to report how much I actually spend as a seller on shipping . When I run the reports, it only shows me what a customer has paid in shipping. What report will show me what I have paid to eBay for shipping.  I typically go item by item and pull the detail from the item after sale. However, after too much time has elapsed, you can no longer access your sales item by item. I missed a small chunk of them at the start of the year and I’d like to track down those figures. Thank you

      10 months agolast reply 10 months ago
      9
               
    • Question
      • ShippingChevronRightIcon
                       
      ebay tracking numbers unreliable

      i need to find out why this website tracking system is the way it is. i just recently started ordering trading cards for a “one piece” card game and ALL IF NOT MOST of the tracking numbers ebay gives have no legitamcy with the official USPS tracking website. even my most recent purchase of 2 days ago, shows invalid on the website. i even got cards that were delivered days ago but still has not updated in my purchases tab on my ebay account. this makes ebay to shop on very uncomfortable

      jay_closet
      jay_closet
      Posted 11 months ago • Last reply 11 months ago
      1
               
    • Discussion
      domingoshobbyshop
      • Buying & SellingChevronRightIcon
      • Shipping
               
      domingoshobbyshop
      542View listings
      High value Japan Post shipment shows delivered in wrong city
                               

      Hi everyone,   I ordered something from Japan worth about $3,000. The Japan Post tracking number is  UN030671251JP  - I cannot track this number anywhere besides eBay itself which seems to be a normal thing with these tracking numbers. I have not once been able to track this on USPS's website. My delivery address city and zip are Herndon, VA 20171. Yesterday on Saturday August 30th, I saw that the package showed ARRIVAL AT UNIT DULLES, VA 20101 at 7:19am, and then at 12:28PM it showed  DELIVERED IN/AT MAILBOX  ASHBURN, VA 20148 which is the completely wrong city. Once I got the delivered notification (not noticing the Ashburn,va scan yet) I went to my mailbox as I live in a apartment complex and did not have anything. I checked with the concierge and nothing. With this being Japan Post and not trackable on USPS, what are my best options? Its Labor day tomorrow so post office is closed. I want to do what I can when the post offices open to try and get this package back since it seems like it was delivered to the incorrect address. The city and zip are completely off. Is it also possible it was a mis scan? Like just an error scan? So frustrated and I am getting married on Tuesday (when post office opens up) and leaving for my honeymoon Wednesday out of town. (Regardless of this) I will take all measures with the time I have. Is the best option to just file a did not receive claim?

      11 months agolast reply 11 months ago
      4