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      seller claimed it had a manufacturer warranty, it was a review sample 4 months after purchase, ghosted by seller that has 100% feedback

      purchased a motherboard but before i did i asked the seller if it had a factory warranty, he claimed it did... four months later it died.. asrock, the company has stated it was a review sample and has no warranty. i have numerous correspondence to back up this claim, including the seller stating not to worry. i let the buyer know and asked for less than half of what i purchased it for and am not getting answer and since it was purchased late April i doubt ebay can do anything. am I out of $377?

      belowa-40
      belowa-40
      Posted 14 hours ago • Last reply 10 hours ago
      1
               
    • Discussion
      motnot
      • Buying & SellingChevronRightIcon
      • Buying
               
      motnot
      1497View listings
      Saved searches are not working
                                       

      About a year ago, saved searches that I have used for over a decade stopped displaying items that they would find. I put in a couple complaints with customer support at the time, but there was never any follow up from eBay. Then in December, the searches magically started displaying again, but this only lasted for about 2 months, and it has been another 4-5 months with them not working. This is not an intermittent issue, where the issue comes and goes randomly, it is a consistent case of searches not displaying results. It is not just the eBay app, my searches do not work correctly even if I use a browser window to look at them. Since I can’t easily find the items I might want to buy, my purchases have dropped a great deal, which is good for my wallet! But I really wish there was a way for my eBay usage and purchases to go back to how it was for so many years. I was happy being able to easily find and buy items I wanted. I have seen other instances in the Community where eBay employees are able to help users, and I have plenty of specifics and/or screenshots I can provide if my issue can actually be reported to a department that can look into it.

      1 month agolast reply yesterday at 5:34 PM
      5
               
    • Discussion
      anthemshop247
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      anthemshop247
      4997View listings
      Open Offers from Buyers
                               

      Open Offers from Buyers is not shown on the 'needs action' or the uppermost portion of the Seller Hub. This issue has been going on for more than 2 days. While there is a number on the Listings section (Open Offers from Buyers), and a notification on the app's messages, those can be easily overlooked by sellers because ee are busy and we have been used to checking only the top section of the hub.

      1 week agolast reply 3 days ago
      1
               
    • Discussion
      tazvolution
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      tazvolution
      2303View listings
      Business Policies bug: No Returns policy cannot be selected or assigned to listings
                                               

      Business Policies bug: No Returns policy cannot be selected or assigned to listings I need help with what appears to be a Business Policies glitch on my eBay.com seller account. I have two saved return policies: • Returns allowed within 30 days — buyer pays return shipping; currently assigned to 2 listings. • Fragile/Crafts - No Returns — domestic returns OFF and international returns OFF; currently assigned to 0 listings. The problem is that eBay automatically assigns the 30-day policy to new listings on my Mac. The listing editor does not give me a choice of my saved return policies. The Preferences section is not editable; the pencil only opens my general return settings and does not let me select my other saved policy. I have already tested this in a Firefox Private Window with exactly the same result. I also tested Bulk Edit on an existing listing. I selected the listing, chose Preferences → Return Policy → “Fragile/Crafts - No Returns,” and saved it. eBay reported “Business policies updated in the listing,” but the listing remained on the 30-day return policy and the No Returns policy still showed 0 listings. I also tried copying the No Returns policy. eBay refused and displayed: “This policy is the same as your existing policy. You can either use your existing policy or make changes to this one.” I have found a recent 2026 eBay technical-issues report describing the same type of Business Policies problem, where eBay acknowledged a glitch and the policy association had to be repaired. I need this investigated as a Business Policies/account-level technical problem , not instructions for creating a return policy. The policies already exist and are configured correctly. Please check whether there is a duplicate/ghost policy record or corrupted policy association on my account and repair the association so that Fragile/Crafts - No Returns can be selected and saved on new listings from the desktop/Mac listing editor. Please do not change my two existing 30-day-return listings.

      1 week agolast reply 4 days ago
      17
               
    • Discussion
      skinny_61
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      skinny_61
      0View listings
      No Sign of Any Activity on My Ebay
                                       

      I've been purchasing items off of Ebay for years. I've had excellent experiences with sellers. I signed in to try and contact a seller a recently purchased an item from, and, strangely, I found no sign of any activity ever on my page!Has anyone else experience this bizarre occurrence?

      3 weeks agolast reply 3 weeks ago
      2
               
    • Discussion
      bassfancier
      • Special CategoriesChevronRightIcon
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      bassfancier
      35518View listings
      Shipping small packages with ebay
                                                                                       

      Why was Ebay management caught with their pants down on the shipping issue? Why wasn't the eBay community given any advance notice? How did all of eBay's major competitors have shipping solutions in place and operating while eBay has none? USPS raised its shipping rates astronomically with $7.68 for a one ounce to 4 ounce package with tracking. FedEx and UPS immediately followed suit. With the ridiculous shipping expense, outrageous eBay fees, ad cost and taxes, there are no proceeds left to cover the cost of the products, labor, packaging, additional eBay store fees, etc. much less any profit. Ebay always exhorts us to charge less and less for our product offerings, but eBay has never reduced our fees in 23 years of dealing with them.

      Jul 16, 2026 at 9:43 PMlast reply Jul 17, 2026 at 4:03 PM
      4
               
    • Discussion
      swiftook
      • Buying & SellingChevronRightIcon
      • Selling
               
      swiftook
      2View listings
      low orders ratio
                                                                                                                                                                                                                                                                       

      low orders ratio in Pakistani ebay account

      Jul 15, 2026 at 11:03 PMlast reply Jul 16, 2026 at 9:46 PM
      25
               
    • Discussion
      malinagalina_321
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      malinagalina_321
      2367View listings
      I need to re-link my previous Payoneer account to this eBay account
                                                                                       

      Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.

      1 month ago
      0
               
    • Discussion
      wayneosjewelry
      • Buying & SellingChevronRightIcon
      • Buying
               
      wayneosjewelry
      805View listings
      technical problems
               

      reporting too small search pictures and photo links not clickable on ebay but get ai who can not tell tech people,wtheck

      1 month agolast reply 1 month ago
      2
               
    • Discussion
      loothive
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      • Report eBay Technical Issues
               
      loothive
      526214View listings
      Replying to messages via email client showing CSS HTML coding in eBay messages
                                       

      Replies to eBay messages when using an email client (Thunderbird) are causing HTML or CSS code from the original message to be displayed in our message, below our reply. This began ON 06/09/26 when eBay introduced changes to the messages format / interface. Nothing changed on our side and this has not been an issue for many years. Though we like the threaded conversations, the displaying of whatever code this is, is complicating the communication process with buyers. I've tried changing the sending format in our email client but it has no effect. Using the eBay messages interface directly is not a suitable workaround in our situation. It appears normal from our email client, but in eBay messages, it's exposed / unformatted code?

      1 month ago
      0