Yesterday at eBay OPEN25 — our biggest seller event of the year — we unveiled a suite of new features and updates to our marketplace designed to help sellers save time, improve profitability, and build trust with every sale.
Day One Announcements
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AI Assistant for Messaging
eBay's new AI Assistant for messaging rolls out to users this week!
This optional tool suggests replies to common buyer questions, by using information from the listing description and order details.
Responses are not sent automatically: sellers can review, edit, or dismiss each suggestion.
Offers in Messaging
Buyers and sellers can now negotiate offers directly within the messaging thread.
You can send, receive, counter, and accept offers without switching screens.
💻 Check out the workshop | Enhancing Buyer Confidence with Customer Support Strategies on Thursday, August 14 at 10 a.m. - 10:45 a.m. (PT) / 1 p.m. - 1:45 PM (ET) to learn more!
Track Your Costs
eBay is helping sellers understand and track their cost of goods sold (CoGS) by introducing an optional “Your cost” field in the listing flow to input, update, and manage costs with ease.
Sellers can update cost data at any time and use it to plan promotions, adjust ad rates, and more confidently price their inventory.
It will also feed into the earnings page, located under the Seller Hub Payments tab.
This feature will begin rolling out to U.S. sellers this fall and will be available in the Seller Hub single and bulk listing tools, order details page, and in the Earnings page under the Payments tab.
💻 Check out the workshop | Mastering eBay | Optimize Your Business Operations on Wednesday, August 13 at 10:45 a.m. - 11:30 a.m. (PT) / 1:45 p.m. - 2:30 p.m. (ET) to learn more!
Tune in today for more exciting updates and livestream workshops throughout the day from 9 a.m. - 5:00 p.m. (PT) / 12 p.m. - 8 p.m. (ET).
💻 Join us for eBay OPEN25 Day Two or watch yesterday's Keynote replay here .
