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    Seller questions
    • Discussion
      dalorcourt
      • Buying & SellingChevronRightIcon
      • Selling
               
      dalorcourt
      12515View listings
      Help with new sizing listing rules for products with multiple sizes in listing
                                                                                                                               

      Hello everyone, I need some advice on handling eBay's new rules for apparel and footwear listings, which now require selecting from their supported size options. What should I do for pants in sizes that eBay doesn’t support, like size 35 (waist)? This is challenging for listings with multiple size variations where buyers select sizes before purchasing. For instance, I sell pants in sizes 34, 35, and 36, but eBay doesn't offer a size 35 option. Their suggestion to pick the nearest available size isn't practical, as it doesn't clarify whether a buyer selecting 34 or 36 genuinely wants size 35. I thought about listing all sizes under "waist size" so that I can fill in custom sizes, but eBay won’t allow me to publish the listing if I leave the regular size box empty. Putting in a random size from the available supported sizes seems like a recipe for confusing customers and possible getting item not described cases opened. Has anyone else faced similar issues, and how are you managing this change? Thanks so much!

      yesterday at 3:02 PMlast reply yesterday at 3:47 PM
      4
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Damaged listing?

      STUCK personalization option on my item. I've already turned off all personalization options and it's still there when the buyer looks at the listing. HELP!

      queenjessone
      queenjessone
      Posted 3 days ago • Last reply 3 days ago
      1
               
    • Discussion
      khan_watches
      • eBay CategoriesChevronRightIcon
      • Jewelry & Watches
               
      khan_watches
      84View listings
      Buyer-Requested Cancellations Counted as Seller Fault Unfulfilled in BBE – Is This Correct?
                                                                                                                                                                                                                                                                               

      Hello, I am looking for clarification regarding the Seller Fault Unfulfilled metric under eBay's Cross-Border BBE policy. It appears that some orders where the buyer explicitly requested cancellation may be contributing to the seller's Seller Fault Unfulfilled BBE rate. I am trying to understand whether this is intended behavior or a possible classification issue. Specifically, if the sequence is: Buyer places order → Buyer requests cancellation → Seller accepts the buyer's request → Buyer receives a full refund should that transaction be classified as Seller Fault Unfulfilled ? This seems different from a situation where the seller cancels because an item is out of stock or because the seller is unable to fulfill the order. Another concern is that the BBE dashboard may show a number of Seller Fault Unfulfilled transactions, while the downloadable BBE Transactions report does not clearly identify the individual transactions responsible for that metric . This makes it difficult for a seller to determine which transactions are being counted and provide evidence if a transaction has been incorrectly classified. Could someone familiar with Cross-Border BBE please clarify: Are buyer-requested cancellations supposed to count as Seller Fault Unfulfilled? Does BBE distinguish between buyer-requested cancellations and seller-initiated/unfulfilled cancellations ? How can a seller obtain the Transaction IDs being counted under Seller Fault Unfulfilled if they are not identified in the downloadable BBE report? Is there a specific process for requesting a manual review of an incorrectly classified BBE transaction? I would especially appreciate clarification from an eBay representative or sellers who have encountered the same issue. Thank you.

      1 week agolast reply 5 days ago
      1
               
    • Discussion
      lowo_85
      • Buying & SellingChevronRightIcon
      • Seller Tools
               
      lowo_85
      325View listings
      Reversing Account from Business to Personal
                                                       

      So for over a year plus now Ebay has been holding funds from items sold, this is due to my accidental switch from personal to business status on my seller profile which Ebay was more or less pressuring me into by threatening to revoke my selling privileges due to low performance or something ridiculous. I spoke with an agent about this over a year ago and was told there was nothing that could be done about reversing my account and I should be glad my funds were only 15 bucks and not significantly higher because without uploading a business license which I dont possess as I'm strictly an amateur seller, that accessing those funds for payout or purchase will be impossible. Basically cut my losses and start a new account. Im finally trying to sort this out once and for all as Ebay wont even allow me to use the funds towards a purchase. Has anyone remotely faced or heard of anyone dealing with this very specific and unique situation? I could use some help to try and resolve this before pursuing this through legal means, which are probono incase anyone wants to balk at the cost of legal fees versus the amount of funds I'm being denied. lowo_85 lowo_85 OP

      5 days agolast reply 5 days ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.

      I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.

      2005dylanh
      2005dylanh
      Posted 1 week ago • Last reply 6 days ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Over my selling item limit - can’t get an increase - how do I change my available items?

      My selling limit was decreased and it’s pushed my active listings over my 150 item limit and total value. If I delete current listings (those not selling) can I then relist new items? I got a few dings on my seller performance for out of stock items and need sales to fix it. But I need to change my available items to sell more.

      crazyjakegray
      crazyjakegray
      Posted 1 week ago • Last reply 1 week ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      How Does The Seller Get Paid?

      Selling a motorcycle for the first time on ebay. How does the seller get paid? How does the seller prove the buyer picked up the motorcycle?

      gi_9114928
      gi_9114928
      Posted 1 week ago • Last reply 1 week ago
      4
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Can’t issue a refund on my old account because eBay suspended me

      My old seller account got suspended because I wanted to change my bank for payout. I have a refund I have to issue to a customer but since my account is suspended I can’t do anything. And for reference this is my other account

      iadorga_0
      iadorga_0
      Posted 2 weeks ago • Last reply 2 weeks ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Account Restrictions b/c Add Tracking?

      We just sold our second item on Friday, and have not shipped the item yet. Today, Saturday, the next day, our account is restricted, and it says because of "Complete Order Tracking". Why is our entire account suspended just because we haven't shipped this item yet (and so have not added tracking?) Is this normal? Once you sell an item, your account is suspended until you ship it and add tracking for it? Thanks for any help.

      fordantiques
      fordantiques
      Posted 2 weeks ago • Last reply 2 weeks ago
      2
               
    • Discussion
      hanleyco
      • Special CategoriesChevronRightIcon
      • eBay Developers ProgramChevronRightIcon
      • RESTful Sell APIsChevronRightIcon
      • Fulfillment
               
      hanleyco
      11View listings
      Can a Pakistan-Based eBay Account Sell Inventory Stored in the US?
                                                               

      Hi everyone, I have a question and would really appreciate advice from sellers with experience in this. I have a Pakistan-based eBay seller account, and I have inventory already stored in the United States (sportswear and sports balls). Can I list and sell these items on eBay.com while shipping them directly from my US inventory? Has anyone here successfully done this with a non-US eBay account? Are there any restrictions, policy issues, or requirements I should be aware of? I'd appreciate any insights or personal experiences. Thanks in advance!

      2 weeks agolast reply 2 weeks ago
      4