I am perplexed on how to fix this because everyone I have communicated with eBay on the phone has hung up on me, or just shrugs their shoulders. Yet the more I think about this, it can literally happen to anyone of you, and so my hope is now with your help this can land on the correct eyes who can fix this. There is a crucial bug that my account is now being subjected towards, that can happen to anyone else, allow me to explain briefly as many here can relate. I offer free 30 day returns on all my listings. A customer bought 2 different items from my shop in 1 order. Then opened 2 return requests one 1) changed mind 2) claimed I sent the wrong item. Where the problem escalates from here is, they never shipped back one of the return IDs. All they did was go to USPS at a self checkout kiosk and self scan the label. That triggers eBay system to think it was shipped when in fact it wasn't. So once they do that, it updates the return saying the item is on it's way. Then uses the timeframe it thinks it should be delivered back to update the return claiming "you should have received the item back" then forces me to either refund the customer or do nothing. If I do not refund the customer they can escalate which is what my customer did. Even though he knows nothing was ever returned he scammed the system into deducting the money from my account which affects me partially, until I submit an appeal. Appeal granted, I got my refund back, eBay loses the money, and defect is removed. So whats the problem? Literally ANY shop could demoted with this knowledge and I'm only sharing this here now because everyone at eBay previously ignored me and seemingly doesn't care yet chooses to work at eBay? My customer escalated this on July 19th, I sent an appeal for this on July 19th, received a response on July 20th granting my appeal. However due to timing or something, the new valuation on July 20th DOES NOT include my appeal so it deems now as Below Standard. This effectively implies literally anyone offering free 30 day returns could be subjected to this. Is it likely? Probably not. Right now my shop should be Top Rated. It shows next valuation I am Top Rated. This is entirely a formality that literally anyone at eBay that has ability to, could fix, yet doesn't want? I don't have a family so while this is not the end of the world if I have less sales for end of July into August, it still shouldn't happen. I work really hard to maintain Top Rated status. I am effectively being penalized for offering more customer service than most sellers do? When you are Below Standard your listings are demoted. This doesn't speak towards the benefits of Top Rated like the badge, extra sales for perception of trust, and small discounts on every listing sold, it is the act of them taking listings that would populate on the first page moving them all the way to the back and penalizing me because I'm "below standard" which is intended to do so rightfully so, if you deserve it, but I don't. Sorry for lengthy post, hopefully this gains a little traction and I can either delete this myself if eBay doesn't want to fix this broadly, and just my account or eBay both fixes my account and broadly fixes this bug because it is 100% a loophole that anyone else could do. I am not going to do it, but I have many competitors, if I wanted too, I could get them all demoted next month. All it is, is a matter of timing. I don't care enough to do this and would rather focus on myself then harming others but the point still stands.
swiftook
oemspecialists
