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      Missing order history

      I ordered an item, seller was helpful order was competed and all was well. just over 30 days later the order is completely gone and order number isnt even in the ebay system. No seller info, messages or anything remains. Why ? How? WTF?

      rickincorp
      rickincorp
      Posted 1 week ago • Last reply 1 week ago
      1
               
    • Discussion
      zimm3210
      • Special CategoriesChevronRightIcon
      • eBay Developers Program
               
      zimm3210
      82View listings
      Help and Contact Page Useless
                                                                                                                                                                                                       

      I made two purchases from two different sellers. They said their product was delivered but NO it wasn't or I never received it. I contacted both sellers who were no help at all, so I've been trying to contact eBay. This process is totally impossible! I cannot send an email to report the seller because eBay doesn't have an option for no seller name and won't send it without one. I don't have a name because the purchases are no longer in my purchase history NOR are the sellers showing up in eBay. How do I get a record of the emails between us. How do these things just disappear? I've tried for days to contact eBay but their contact and help page is a joke. Nothing leads to nothing. I've been on an endless circle trying to get this resolved. AI doesn't help it only says the same thing repeatedly. EBAY YOU NEED TO DO BETTER! How can I report these sellers without a name or no longer in my history? I sent a call request to no avail, twice! I've sent an email they offered on their page, finally, to no avail. How do I get a hold of a human at eBay and how can I get my money back? I am so frustrated I could scream! This is unacceptable customer service! We spend our money here we should be able to talk to someone if we come across a problem that your "help" page does not cover! Again, eBay do better and send me my two refunds.

      1 week agolast reply 1 week ago
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    • Discussion
      dr.akhalil
      • Buying & SellingChevronRightIcon
      • Seller Tools
               
      dr.akhalil
      7849View listings
      How do you export your eBay seller reviews?
                               

      As an eBay seller, I recently wanted to migrate my seller reviews to my Shopify website. I explored the available options and found two common approaches: Shopify review apps, but many were subscription-based and not always focused on eBay. Chrome extensions that export reviews to CSV, but many were also subscription-based. Since I couldn't find a native eBay export option or another solution that matched what I needed, I ended up building a Chrome extension for myself. It eventually became RevEx , which exports eBay seller reviews to a structured CSV file with a one-time payment instead of another subscription. I then used the exported CSV file with a free Shopify review app to migrate the reviews to my Shopify website. I’ll also publish tutorials soon showing the process step by step. I'm curious—how are other sellers handling this today? Have you found a solution that works well? Thanks!

      1 month ago
      0