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return shipping

Discussion
Buying & Selling
Shipping

marmalid
729 View listings
Anyone else struggling with the USPS Ground Advantage changes for lightweight packages (4 oz, 8 oz, 12 oz, and 16 oz)?

We sell in the eBay Motors Parts & Accessories category and offer free shipping on all orders. On top of that, eBay requires free returns, which means we're also paying return shipping when buyers return an item for virtually any reason. Now, with the USPS Ground Advantage pricing changes, especially for the rural ZIP codes, it has become extremely difficult to price items competitively. For those of you offering free shipping, how are you adjusting your pricing? Are you increasing prices across the board, absorbing the cost, switching carriers, or changing your shipping strategy? With shipping costs continuing to rise while buyers still expect free shipping and free returns, it's becoming harder to stay profitable on lower-priced items. I'd really like to hear what other sellers are doing. Any ideas or strategies that have worked for you?
2 weeks agolast reply 1 hour ago
20
Discussion
Buying & Selling
Selling

surplus-md
88 View listings
Ebay don't protect sellers

Hello everyone, Something has happened that I can't just accept and move past, so I'm sharing it here. On June 30th, 2026, I sold a JBL Cinema SB580 3.1 soundbar system on eBay. The buyer initially offered $150, which I declined, and we settled on my counteroffer of $160. I shipped the item via FedEx Home Delivery from Maryland to California, and it was delivered on July 8th, 2026. I take customer service seriously and follow up on every sale. When I received the delivery notification, I reached out to the buyer to confirm the item had arrived undamaged. I also make a point of letting customers know that even though my listings don't accept returns, I will always make an exception if an order arrives damaged or if something else goes wrong outside anyone's control. This buyer completely ignored my message. Then, on July 13th, 2026—five days after delivery—the buyer opened a return request through eBay without any prior communication, citing "item not as described." I had sent this buyer a 100% brand new, complete product, yet the return request read: "Hi, I received only the soundbar. The wireless subwoofer, remote, power accessories, and other included items are missing. The listing title and photos show a complete JBL Cinema SB580 system and the description says it is new and sealed. Since I did not receive the complete product, I'd like either the missing components sent to me or a full refund." I messaged the buyer and asked why they were claiming they hadn't received the entire order. Instead of backing down, they doubled down and sent me a photo of a small box—one I never shipped—asking how the full system could possibly have fit inside it. I told them that was not the box I sent, and I pulled up the FedEx delivery photo showing the actual package, which was nearly the size of their front door. I asked them directly: why are you trying to scam me? I also pointed out that FedEx weighed the package at 23.23 lbs. According to the official JBL Cinema SB580 spec sheet, the soundbar alone weighs 5.7 lbs (2.6 kg), the wireless subwoofer weighs 12.6 lbs (5.7 kg), and the complete retail box has a total packaging weight of 22.9 lbs (10.4 kg). How could anything be missing—especially the subwoofer—when my shipment weighed 23.23 lbs? At that point, I was furious with this dishonest person. I told them plainly that I would not accept a partial return when I had shipped the complete product, and that eBay would protect me from scammers like them. Their exact response was: "ebay will always side with the buyer, buyer protection duh." I blocked them and waited for eBay to handle the case. Today, eBay decided in the buyer's favor. They are allowing the return and refunding the buyer with my money. Why doesn't eBay look at the evidence before deciding what to do with a seller's money? I earned that money fairly by sending a complete product to someone who wanted to buy it. My guess is that the buyer already owned this system, blew out their subwoofer, and figured they could scam a seller on eBay into providing a free replacement. Is there really nothing I can do about this?
Jul 18, 2026 at 4:54 AMlast reply 6 days ago
107
Question
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Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim.
Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim. I'm hoping someone has dealt with this before because I've spent days going back and forth between UPS and eBay without any resolution. I sold a Pride Go-Go mobility scooter and purchased the shipping label through eBay. The package was damaged in transit before it could be delivered to the buyer. The problem is that the package has been bouncing between Florida and Texas for over a week. It keeps showing "Out for Delivery," then "Returning to Sender," then ends up in another UPS facility. Neither the buyer nor I have been able to inspect the damage because it never actually arrives anywhere. My return address has changed since the label was created. UPS has repeatedly told me they cannot change the return address because the label was purchased through eBay and eBay is listed as the shipper. They also tell me I cannot file a damage claim because the shipment is restricted, and I receive the following error: "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. (UPS:E022)" UPS has told me multiple times that eBay must initiate the claim or otherwise authorize it. The problem is that eBay support keeps sending me back to the UPS claims website, which immediately rejects the claim with the error above. I've now contacted eBay several times and have received conflicting answers from different representatives. One says to file with UPS, UPS says only eBay can do it, and another eBay representative suggested refunding the buyer without addressing the damaged shipment or insurance claim. The buyer has been very patient throughout this process, and I want to make sure they receive a full refund. I also need to recover the value of the damaged item through the shipping insurance, but I'm currently stuck because neither company will take ownership of the claim. Has anyone successfully resolved a situation like this with an eBay shipping label? Specifically: How did you get eBay to actually file or escalate the UPS damage claim? Is there a department or phone number that handles restricted UPS claims purchased through eBay? Has anyone dealt with a package endlessly cycling between UPS facilities after being marked damaged? Any advice would be greatly appreciated. At this point I just need someone to take ownership of the claim instead of being sent back and forth between UPS and eBay.
space-spam
Posted 1 week ago • Last reply 1 week ago
2
Discussion
Buying & Selling
Buying

ro70724
3 View listings
Getting a Refund After Case Closed (Item Already Returned)

Hi there, I recently purchased an item through an auction on Ebay that had arrived with more defects than described in the listing and was not usable. I requested a refund about a week after. A few days after opening the case, I had packaged it and dropped it off at the wrong dropbox. Once I realized my mistake, I had tried getting ahold of both companies (the owner of the dropbox and the shipping company that was supposed to recieve my package) with no success. I was able to reach Ebay once about this issue and to the best of my memory, was told that my case would not close for another week. The case did end up closing before then, and about 10 days after the return arrived on the doorstep of the seller. I have pictures and the tracking number to prove it. I've attempted to reach both Ebay customer support and the seller, but only the former responded and when summarizing my situation in their message, did not get the details right. I tried to reach them again with no response. I'm frustrated, because now I'm out a good chunk of money and without the item I had purchased. Has anybody been through this situation and been able to get at least part of their money back?
1 week agolast reply 1 week ago
2
Discussion
Buying & Selling
Returns

tatdelga0
6 View listings
Need to change my return address on the label a seller sent me

Hi, The address on my return label is incorrect. The address on the label was used while visiting a family member, and now the item I want to return is with me at my address in New York. There is no way for me to change it on the return details or when I attempt to print the label. The seller said the label came to them that way as well, so they cannot change it on their end. I have asked the Ai bot chat but I keep getting locked a circle and now way to change the label address. HELP!!!! Order 10-14869-84542 Return ID 5325450485 Thank You
2 weeks agolast reply 1 week ago
10
Question
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Return Label Concerns
I have been trying to figure out how to return a phone I purchased because it wasn't unlocked. After opening a return case the seller sent a label and refunded the money back. However my concern is that I haven't been able to print the return label and actually return the item to the seller. I have tried to use the ai chatbot and tried to navigate all the return details on the purchases tab but can't find anyway to print the label. I even looked at the email records to make sure I didn't miss it. So basically I haven't found an option on Ebay to be able to print this dumb label and return the phone. The seller has said nothing and didn't even answer my last message when I was trying to resolve how to unlock the phone. I highly doubt they will say or be able to do anything. So now what do I even do? Wait until the seller says something? I have until August 7 according to the one email and I don't even know what to do.
judah247
Posted 2 weeks ago • Last reply 2 weeks ago
5
Question
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Pixel 8 arrived DOA - Can't return it
I bought a eBay refurbished Google Pixel 8 "Good" condition from a certified seller with 99.3% feedback and over 6,000 sales. I'm an international buyer living in Venezuela, so physically returning the item to the US is extremely difficult and costly for me, nearly impossible in practice. When it arrived, the phone won't turn on under any circumstance, I left it charging for several hours with different chargers and cables with zero signs of life (no screen, no vibration, no warmth). On top of that, there are loose internal components rattling when I move the phone. I opened a return request (reason: "Item defective") , and I messaged the seller explaining everything in detail, specifically asking them to issue a full refund without requiring me to ship the item back , given how defective it arrived and the real difficulty I have sending it back internationally. I haven't heard back from the seller yet. Any recommendations for this case?
car_307296
Posted 2 weeks ago
0
Discussion
Buying & Selling
Selling

chuckboyce
7223 View listings
Misuse of return reason to avoid shipping charges.

Has anyone else noticed that the word has gotten out that is your buyers can us the "Not as described or pictured" reason on returns to avoid shipping costs. And eBay has decided to turn a blind eye to the issue and ignore the seller's plea's. I did find an article on the web that indicates to do this to avoid shipping charges.
2 weeks agolast reply 2 weeks ago
2
Discussion
Buying & Selling
Returns

hai605653
1 View listings
Should I accept a return even if the reason for return was marked incorrectly (defective instead of Buyer's remorse) and I talked to eBay support about it?

I sell new old stock wakeboard bindings. about a week ago, I sold 20 year old Hyperlite Byerly wakeboard bindings to someone. They were closed toe and a size large, so that would fit a US Men's size 9 - 11. Because these were old stock bindings, they naturally had a little cosmetic wear, but that wouldn't have impacted performance on the water, but I made sure that in the description it was clear there would be a little weathering and that the buyer should inspect the pictures further to make sure they knew the condition of the bindings I was selling. I do this for every listing, no matter if the weathering is noticable or not. Last saturday, the buyer contacted me And told me that they couldn't fit the bindings, despite being a men's size 10. they also sent me photos of the bindings even further damaged, most likely from trying to get the binding on. However, I suspect there was major user error at play. Byerly are not like modern wakeboard bindings where you can slide them on dry. They are very tight and require you wet both the bindings and your feet at least before attempting to try them on. when I looked at the pictures the buyer sent me, the bindings looked very dry, so I know they did not try this method. Despite the message for their return talking mainly about how the bindings did not fit, they marked the reason as Defective instead of Buyer's Remorse. I contacted Ebay support about it, telling them the situation, and assured me it was handled and that they were on my side. But there is still a return request sitting in my inbox. I do not want to have to pay for shipping, since by the nature of the error, it should have been the buyer paying, but I'm worried if I continue to let it sit, Ebay will eventually take matters into their own hands and take the funds from me directly. I can't object to the request. I can only purchase a return label from ebay, upload a return label of my own, or confirm I have already sent a new label to the buyer. I think the only way I can go about this is to accept the return at this point and report the buyer afterwards, but I'm unsure if I'll actually have that as an option considering how all my research is suggesting I do a lot of things that aren't showing up as options. I need to get the request solidified by the 30th. Does anybody have any advice as to what I should do?
2 weeks agolast reply 2 weeks ago
5
Discussion
Buying & Selling
Returns

stangman23
36 View listings
Need help with a refund/return situation

Hello, I have a unique situation where we purchased an item off of eBay, but before we purchased the item we reached out to the seller to ask if the item was in running condition (it was a used item, so we wanted to make sure it was before purchasing). The seller confirmed to us that the item was in running condition, good cosmetic condition, and had a good working motor. When we received the item, my son, who was the one that purchased the item, used it for approximately one day before the item broke down and wouldn't work anymore. We reached out to the seller to mention the broken condition and the seller issued us a full refund on the spot. I have reached out to the seller multiple times since the refund trying to arrange return but the seller is now ghosting me entirely. I have the transcripts of our chat messages back and forth showing multiple attempts trying to reach out to the seller without any response. I'm not really sure what to do here. We received our money back in our bank account, but the item is still with us and we don't know what to do with it. Any direction on what we should do here would be helpful.
3 weeks agolast reply 3 weeks ago
7