I sell new old stock wakeboard bindings. about a week ago, I sold 20 year old Hyperlite Byerly wakeboard bindings to someone. They were closed toe and a size large, so that would fit a US Men's size 9 - 11. Because these were old stock bindings, they naturally had a little cosmetic wear, but that wouldn't have impacted performance on the water, but I made sure that in the description it was clear there would be a little weathering and that the buyer should inspect the pictures further to make sure they knew the condition of the bindings I was selling. I do this for every listing, no matter if the weathering is noticable or not. Last saturday, the buyer contacted me And told me that they couldn't fit the bindings, despite being a men's size 10. they also sent me photos of the bindings even further damaged, most likely from trying to get the binding on. However, I suspect there was major user error at play. Byerly are not like modern wakeboard bindings where you can slide them on dry. They are very tight and require you wet both the bindings and your feet at least before attempting to try them on. when I looked at the pictures the buyer sent me, the bindings looked very dry, so I know they did not try this method. Despite the message for their return talking mainly about how the bindings did not fit, they marked the reason as Defective instead of Buyer's Remorse. I contacted Ebay support about it, telling them the situation, and assured me it was handled and that they were on my side. But there is still a return request sitting in my inbox. I do not want to have to pay for shipping, since by the nature of the error, it should have been the buyer paying, but I'm worried if I continue to let it sit, Ebay will eventually take matters into their own hands and take the funds from me directly. I can't object to the request. I can only purchase a return label from ebay, upload a return label of my own, or confirm I have already sent a new label to the buyer. I think the only way I can go about this is to accept the return at this point and report the buyer afterwards, but I'm unsure if I'll actually have that as an option considering how all my research is suggesting I do a lot of things that aren't showing up as options. I need to get the request solidified by the 30th. Does anybody have any advice as to what I should do?
swiftook