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    • Question
      • Ask a MentorChevronRightIcon
                       
      Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim.

      Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim. I'm hoping someone has dealt with this before because I've spent days going back and forth between UPS and eBay without any resolution. I sold a Pride Go-Go mobility scooter and purchased the shipping label through eBay. The package was damaged in transit before it could be delivered to the buyer. The problem is that the package has been bouncing between Florida and Texas for over a week. It keeps showing "Out for Delivery," then "Returning to Sender," then ends up in another UPS facility. Neither the buyer nor I have been able to inspect the damage because it never actually arrives anywhere. My return address has changed since the label was created. UPS has repeatedly told me they cannot change the return address because the label was purchased through eBay and eBay is listed as the shipper. They also tell me I cannot file a damage claim because the shipment is restricted, and I receive the following error: "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. (UPS:E022)" UPS has told me multiple times that eBay must initiate the claim or otherwise authorize it. The problem is that eBay support keeps sending me back to the UPS claims website, which immediately rejects the claim with the error above. I've now contacted eBay several times and have received conflicting answers from different representatives. One says to file with UPS, UPS says only eBay can do it, and another eBay representative suggested refunding the buyer without addressing the damaged shipment or insurance claim. The buyer has been very patient throughout this process, and I want to make sure they receive a full refund. I also need to recover the value of the damaged item through the shipping insurance, but I'm currently stuck because neither company will take ownership of the claim. Has anyone successfully resolved a situation like this with an eBay shipping label? Specifically: How did you get eBay to actually file or escalate the UPS damage claim? Is there a department or phone number that handles restricted UPS claims purchased through eBay? Has anyone dealt with a package endlessly cycling between UPS facilities after being marked damaged? Any advice would be greatly appreciated. At this point I just need someone to take ownership of the claim instead of being sent back and forth between UPS and eBay.

      space-spam
      space-spam
      Posted 3 days ago • Last reply 2 days ago
      2
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Mismanaged shipping

      My package/s aren't being delivered and instead are being returned to sender due to 'incomplete address'. I have successfully ordered and received on eBay with the same exact mailing information that is still on my account. At first I thought that it may be the USPS, but just last week they successfully delivered a package from a different website with the same information...

      littledi_78
      littledi_78
      Posted 1 week ago • Last reply 1 week ago
      4
               
    • Discussion
      tifanyvitage28
      • Buying & SellingChevronRightIcon
      • Shipping
               
      tifanyvitage28
      38View listings
      eBay still has not updated the order status to “Delivered.”
                                                                       

      Hi everyone, I have several orders that were successfully delivered according to the carrier’s official tracking information. However, eBay still has not updated the order status to “Delivered.” The tracking numbers were uploaded correctly, and the carrier’s website clearly confirms delivery. Has anyone experienced this issue before? How long does it normally take for eBay to sync the delivery status? Is there any way to request a manual review or update from eBay Support? I’m concerned that the incorrect status may affect my seller metrics, payment release, or create unnecessary “item not received” cases. Thank you for any advice!

      3 weeks agolast reply 3 weeks ago
      1
               
    • Question
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      Someone HELP!! Shipping is KILLING ME 😂

      Hello, everyone! It's good to be here. I'm really hoping I can get some guidance with shipping. I have a couple questions. #1 Is it truly worth offering free shipping by adding the shipping cost to the asking price? #2. What is the best and optimized way to set a shipping policy that coincides with a selected shipping platform? What I mean is this... Somehow I have several shipping options, and when I create a listing, the wrong shipping options are attached that I do not support within my business model. Example: I just sold my first listing (YAY for me 😁✨), BUT I wound up not making a dime (I actually wound up owing eBay) for the sale. Obviously I cannot sustain such losses, so I would LOVE some REAL advice on shipping within eBay that makes sense and can protect my margins. THANKS in advance for all your support and assistance!!! 😁✨🤞

      aefabulousfinds
      aefabulousfinds
      Posted Jul 7, 2026 at 10:57 PM • Last reply 3 weeks ago
      1
               
    • Discussion
      blackssilvershop
      • eBay CategoriesChevronRightIcon
      • Coins & Paper MoneyChevronRightIcon
      • Adventures In The Silver Trade
               
      blackssilvershop
      3386View listings
      Handling. Post Office Kickback? Or Not Important. The .99 Cent Factor.
                               

      Recently, about a month ago, I had suddenly decided to Join another Platform.  I can't name this Platform.  As here at eBay we are not to mention other business entities.  I understand this.     At any rate, this Platform is very Nice.  And very, very, Attractive.  It's no eBay.  Let me tell you.   So I'm placing all of my Listings in.  Right now I have about 45 of 123 Listings in.  My business is known as Blacks.  I sell High End Money Clips and Keychains.  But I also sell Knives, Wallets, and Blank Bezels, Capsules and Ring Watches to name just a few Items that I have Accepted for Sale.  I do not sell what I do not Like.  I Like very few things.  In and out of Commerce.     At any rate.  So, as I was learning of the Curve of how this new Platform, to me, works I found on the Shipping Area, that there is a Handling Fee.  Which I've seen before, but I don't think here on eBay.  Looking at that though on this New Platform, I thought, "Boy, I have utilized that before on another website", but it never really was working as my sales were Nil and Nothing generally, until I began my Business with eBay.  I chose The Consortium to Begin, Blacks.    I'm not sure right now, if eBay has a Handling Fee for the shipping.  I will check that soon.  But since I'm here I decided to have a Handling Fee of .99 cents.  Meaning that my Labor when Shipping often takes One Hour to complete, thus .99 cents per package is Honest and very Necessary I have surmised.  And I put it in to this new Platform upon all my listings there.     So, thinking about this later yesterday I noticed that shipping is now over $5 from eBay's deal with USPS.  Whereby it used to be at the most $4.95, I mean in general when not too heavy and such (3 to 6 Ounces) which is most Packages.  I do believe that eBay and the Post Office, get their own Kickback when we ship with either/or.  So, .99 cents back Rolls that very unpleasant $1 that I lost with that Package Increase!   Now the question is: Will the Buyer not buy, when they see that there is a .99 cent Handling Fee.  My answer to that is that if 100,000 eBay Sellers did the .99 cents Handling Fee With Me, I believe the 'Off Tic' would not 'disturb' eBay's Bottom Line.  The Bottom Dollar, essentially.     Will the Buyer not Buy when they see that charge?  That is the Question.   Not, to be or not to be.   That, of course, is Not Much Of A Question.   Thank you.

      2 years agolast reply 2 years ago
      2