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    Discussions
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    Payouts
    • Question
      • Ask a MentorChevronRightIcon
                       
      Payout holds

      I'm an occasional seller on Ebay and recently sold a piece of audio equipment. Smooth transaction. Payment received and item delivered no problems. I paid the $2 for express payout. Now there's a hold on my payout with no real explanation and no way to get any help. The chat bot just goes into a loop and never gives a solution that works. This is not the first time I've had serious issues with Ebay as a seller. Anyone have a workaround to get the hold removed? As an extra frustration, some pages say there is no hold and payout is ready but I can't make a payout request.

      onsitesound
      onsitesound
      Posted 11 hours ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Add Payment Method page is blank, and seller registration cannot be completed

      Hello, I am trying to complete my eBay seller registration so I can publish a listing through Shopify Marketplace Connect. Marketplace Connect says that additional seller information is required, and Seller Hub shows “No payout method available.” When I select Add Payment Method, the window opens completely blank and the Continue button remains disabled. The affected page is: https://ppcapp.ebay.com/myppc/wallet/payouts I have tried normal browsing, incognito mode, refreshing the page, and using mobile data, but the result is always the same. My Payoneer account is completed but has not yet been connected to eBay. My eBay account is registered in Jamaica, which is listed as an eligible selling country. Has anyone experienced this problem, or can an eBay moderator report it to the appropriate technical team? I need the payout setup reset or another way to connect my Payoneer account.

      lesla6585
      lesla6585
      Posted Aug 5, 2026 at 10:23 PM • Last reply yesterday at 3:51 PM
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    • Discussion
      bid-dood
      • Buying & SellingChevronRightIcon
      • Selling
               
      bid-dood
      865View listings
      Express Payouts--NOT AT ALL LIKE THE EBAY RULEBOOK DESCRIBES
               

      Express Payouts--NOT AT ALL LIKE THE EBAY RULEBOOK DESCRIBES Hello all, I just researched the Express Payouts method of receiving my money FROM SALES like I have in the recent past. I spoke to several agents, one of them, Pearl, informed me to call back tomorrow and give them the IT ticket number she generated regarding issues with the function on both our devices that prevented me from initiating an Express Payout. I replied that eBay called me and i would need her phone number. Pearl would not give me the phone number, she did give me the ticket number and said that she would personally call me tomorrow afternoon. I will be surprised to get that call. When i called the 800 456 3229 number, there was nobody answering who could take the IT ticket number and privide any info. A fellow named Sabastion took my follow up call 5 hours later, about 5pm EDT. I explained the problem: I cannot initiate an Express Payout--everyone including the BOT said go to "payments" and then the "withdraw" button. There is no "withdraw" button I can find and yet the funds have been released and ready for withdrawal. Agents have insisted that I must use my debit card, but my bank was verified previously and have received Express Payouts in the recent past. Sabastion said ALL THAT IS REQUIRED IS THAT I MAKE MORE FREQUENT SALES, as its been several months since my last sale. I have made purchases of over $2000 from eBay in the last couple of months. Only sales matter, said Sabastion. I've received Express Payments within the last 6 months, my bank is verified none of my info changed. I've been a member for 20 years. According to the people I talked to t eBay today 1. even though the system has released the funds for withdrawal 2. even though the Method of Payout is set to Express Payout 3. even though you have received Express payouts in the current calendar year 4. even though your bank is verified and none of the credentials have changed 5. even though I've made $2000 in purchases from eBay in the last month 6. even though my credit rating is 814, I own my own mansion in a resort area 7. even though I made thousands of dollars is sales over the 20 years on eBAY 8. EVEN THOUGH I HAVE LISTED ITEMS FOR SALE SINCE MY LAST SALE IN JANUARY (ITS NOW AUGUST) THEN YOU CANNOT GET EXPRESS PAYOUTS TO FUNCTION UNLESS YOU MAKE (FILL IN THE BLANK WITH $$) IN SALES BECAUSE "THE SYSTEM" TRACKS "DORMANT" SELLERS. AS PER SABASTIAN, A LEADERSHIP REP. Good luck and I hope you see this notice BEFORE you pull your hair out. EBay needs to rewrite the section regarding Express Payouts

      2 days agolast reply 2 days ago
      3
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      reputable trading card seller having to wait 30days

      I have been selling with eBay for quite some time I sell trading cards on here and some collectible items and as of recently eBay isn’t paying me out until 30 days after I make the sale which was the thing when I first started and then eventually I got to be good reputation so I would get the money almost immediately when selling the product and now after I send a card to authenticity guarantee, and they damage it and eBay pays me for the damages. Now they’re holding all my funds why? I none of the reasons they can hold fit my situation what is going on? I don’t even wanna sell anything anymore because I’m afraid I won’t get the money.

      monkey_gohd
      monkey_gohd
      Posted 3 days ago • Last reply 2 days ago
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    • Question
      • Ask a MentorChevronRightIcon
                       
      Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim.

      Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim. I'm hoping someone has dealt with this before because I've spent days going back and forth between UPS and eBay without any resolution. I sold a Pride Go-Go mobility scooter and purchased the shipping label through eBay. The package was damaged in transit before it could be delivered to the buyer. The problem is that the package has been bouncing between Florida and Texas for over a week. It keeps showing "Out for Delivery," then "Returning to Sender," then ends up in another UPS facility. Neither the buyer nor I have been able to inspect the damage because it never actually arrives anywhere. My return address has changed since the label was created. UPS has repeatedly told me they cannot change the return address because the label was purchased through eBay and eBay is listed as the shipper. They also tell me I cannot file a damage claim because the shipment is restricted, and I receive the following error: "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. (UPS:E022)" UPS has told me multiple times that eBay must initiate the claim or otherwise authorize it. The problem is that eBay support keeps sending me back to the UPS claims website, which immediately rejects the claim with the error above. I've now contacted eBay several times and have received conflicting answers from different representatives. One says to file with UPS, UPS says only eBay can do it, and another eBay representative suggested refunding the buyer without addressing the damaged shipment or insurance claim. The buyer has been very patient throughout this process, and I want to make sure they receive a full refund. I also need to recover the value of the damaged item through the shipping insurance, but I'm currently stuck because neither company will take ownership of the claim. Has anyone successfully resolved a situation like this with an eBay shipping label? Specifically: How did you get eBay to actually file or escalate the UPS damage claim? Is there a department or phone number that handles restricted UPS claims purchased through eBay? Has anyone dealt with a package endlessly cycling between UPS facilities after being marked damaged? Any advice would be greatly appreciated. At this point I just need someone to take ownership of the claim instead of being sent back and forth between UPS and eBay.

      space-spam
      space-spam
      Posted 3 days ago • Last reply 2 days ago
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    • Question
      • Ask a MentorChevronRightIcon
                       
      Why do I get paid so late

      I sold something on January 12 and it was delivered on the 20th, but it says I can’t get my money until august 20th. I would have just kept it at that point. How can I get the money sooner?

      bansa_87
      bansa_87
      Posted 2 weeks ago • Last reply 2 weeks ago
      2
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      possible scammer & refusing to pay their countries custom/tariff tax to receive delivery and eBay holding my payout

      Hi, I am a new seller and sold my first 2 items to one person who lives in another country than myself. These items were both “no return”/“final sale items” and shipped the two items on June 25th, 2026. The buyer messaged me complaining & upset that I filled out the customs/tariff form out truthfully and legally. He was hinting that I shouldn’t have claimed what it really was and acted like I screwed him over. Because I filled it out “incorrectly” to the buyer, he was asked to pay the tax/tariff amount before it would be delivered. He complained that the ring was “cloudy” and not good, wanting a refund… but he has not even received the item, it’s still sitting in customs and has been since July 7th. I messaged the buyer multiple times asking if he was going to get his item or let me know if he’s not going to pay for the tax. He then complained about the 2nd item which was a gemstone saying “you did not tell me about the inclusions, I want a refund.” But funny thing is that I told him there were inclusions visible right in the eBay chat and even sent more close up pictures before he purchased. But now this buyer requested a return and refund for the gemstone. And now my payout is still on hold because he won’t pay for the countries customs/tariff tax on the first item and wants a return for the second even though we spoke in detail about the inclusions and quality. He won’t respond to any of my messages and just want the money from the items I sold and shipped to the person. How can I get eBay customer service to release the hold as I did my part as a seller and gave plenty of detail of both items before he made an offer. Want to get the hold off!!!

      sarah-jw92
      sarah-jw92
      Posted 2 weeks ago • Last reply 2 weeks ago
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    • Question
      • Ask a MentorChevronRightIcon
                       
      PayPal Payment/Payout Request Issues

      Anyone one else having issues with getting a payout? Looking to get a payout from Paypal. The first time it took me 10 tries, only to conclude that I had some unknown limit for withdrawals. Now trying to get a second payout, amount smaller than the first payout I requested. Keep getting an error - either "Not connected to the internet" (I WAS) and now "There is a problem". My primary issue is why is this happening. My secondary issue is that Paypal does not give any explanation of what the "problem" is. Has anyone else had a similar issue and how was it fixed?

      lbsevp
      lbsevp
      Posted 3 weeks ago • Last reply 3 weeks ago
      1
               
    • Discussion
      malinagalina_321
      • AboutChevronRightIcon
      • Report eBay Technical Issues
               
      malinagalina_321
      2367View listings
      I need to re-link my previous Payoneer account to this eBay account
                                                                                       

      Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.Why can't I re-link my previous Payoneer account, which I used with this eBay account several years ago? I received a notification from Payoneer saying, "Your eBay account has been successfully linked," but I don't see any changes in my eBay account.

      3 weeks ago
      0
               
    • Discussion
      lexjl
      • Buying & SellingChevronRightIcon
      • Selling
               
      lexjl
      70View listings
      Skyhigh Commission or Partial Payment from Ebay?
                       

      Hello. I am trying to understand why my payout from eBay for a sold item is so small. My order earnings is $72.29. But eBay sent me $44.83. My account lists zero withholds. I haven't shipped the item so I thought there might be a withhold until I ship but that should be listed then. This can't possibly be right, can it? I thought commissions were 13.25%? The AI support on eBay is awful and of course there is no customer service. Thank you for your help! Julie

      3 weeks agolast reply 3 weeks ago
      10
               
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