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Bank Verification Pending 2+ Weeks - jasnisapuan5@gmail.com
Hi Mentors, I need help with my seller account. My name is SHAFIZA AZIYANTI BT AHMAD SAUFFE. My eBay seller account: jasnisapuan5@gmail.com My bank account / Payoneer verification has been pending for over 2 weeks. I cannot get past this step. I tried contacting eBay support through the app and website, but chat is always unavailable and there is no option to send an email. I am very committed to selling on eBay. I already have ready inventory of authentic JDM diecast models and car parts from Japan. I am ready to provide any documentation like IC or proof of address. Can anyone from eBay or a Mentor please help escalate this or tell me how to reach the payments team? Thank you so much.
shafizaahmad0
Posted 3 hours ago
0
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Bank Verification Pending 2+ Weeks - jasnisapuan5@gmail.com
Hi Mentors, I need help with my seller account. My name is SHAFIZA AZIYANTI BT AHMAD SAUFFE. My eBay seller account: jasnisapuan5@gmail.com My bank account / Payoneer verification has been pending for over 2 weeks. I cannot get past this step. I tried contacting eBay support through the app and website, but chat is always unavailable and there is no option to send an email. I am very committed to selling on eBay. I already have ready inventory of authentic JDM diecast models and car parts from Japan. I am ready to provide any documentation like IC or proof of address. Can anyone from eBay or a Mentor please help escalate this or tell me how to reach the payments team? Thank you so much.
shafizaahmad0
Posted 3 hours ago
0
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System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.
I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.
2005dylanh
Posted 5 days ago • Last reply 3 days ago
1
Question
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Charged twice?
I was charged twice for a single product was it because i updated the shipping information and it re did the selling info? Will i get my money back or will i be charged twice? The seller said they only have one purchase from me.
macyg-77
Posted 1 week ago • Last reply 1 week ago
1
Question
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buyer recieved item USPS tracking did not update
Buy bought and payed, I shipped the item, It was out for delivery, Buyer was not home so it was waiting for pickup, I told the buyer it was ready for pickup... Buyer confirmed he has recieved the item in chat... My problem is EBAY not giving my payout USPS says I need the buyer to go back and get the package scaned if he still has the shipping lable and bod maybe that would work. Any way I can have ebay confirm with the Buyer that he has recieved the package?
ja968379
Posted 1 week ago • Last reply 1 week ago
1
Question
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Escalation for MC999 suspension after payout verification failure
Hi. My store theageofdesignfinds received an MC999 suspension on July 28 , immediately after repeated attempts to verify the legitimate business bank account during setup of the account as a business seller under DANLU Brands LLC . I operate three other established eBay stores under the same business. Those accounts remain active, and the same business banking relationship has been successfully established on them. I am the owner of DANLU Brands LLC and can provide government identification, Maryland LLC documentation, and documentation establishing ownership of the business bank account. However, eBay has not provided me with a verification/document-upload request or an actionable appeal path for the suspended account. The suspension messages contain general MC999/security language. Customer Service has not been able to resolve the issue or provide a route for manual review. Could a Community Mentor please help identify the correct escalation path for manual review of the MC999 suspension and the business/bank verification that immediately preceded it ? I am prepared to provide any verification documentation eBay requests through an authorized channel. Thank you.
theageofdesign
Posted 1 week ago
0
Question
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Add Payment Method page is blank, and seller registration cannot be completed
Hello, I am trying to complete my eBay seller registration so I can publish a listing through Shopify Marketplace Connect. Marketplace Connect says that additional seller information is required, and Seller Hub shows “No payout method available.” When I select Add Payment Method, the window opens completely blank and the Continue button remains disabled. The affected page is: https://ppcapp.ebay.com/myppc/wallet/payouts I have tried normal browsing, incognito mode, refreshing the page, and using mobile data, but the result is always the same. My Payoneer account is completed but has not yet been connected to eBay. My eBay account is registered in Jamaica, which is listed as an eligible selling country. Has anyone experienced this problem, or can an eBay moderator report it to the appropriate technical team? I need the payout setup reset or another way to connect my Payoneer account.
lesla6585
Posted 1 week ago • Last reply 1 week ago
1
Question
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Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim.
Need help: Damaged UPS shipment with eBay label stuck in shipping loop. UPS says only eBay can file claim. I'm hoping someone has dealt with this before because I've spent days going back and forth between UPS and eBay without any resolution. I sold a Pride Go-Go mobility scooter and purchased the shipping label through eBay. The package was damaged in transit before it could be delivered to the buyer. The problem is that the package has been bouncing between Florida and Texas for over a week. It keeps showing "Out for Delivery," then "Returning to Sender," then ends up in another UPS facility. Neither the buyer nor I have been able to inspect the damage because it never actually arrives anywhere. My return address has changed since the label was created. UPS has repeatedly told me they cannot change the return address because the label was purchased through eBay and eBay is listed as the shipper. They also tell me I cannot file a damage claim because the shipment is restricted, and I receive the following error: "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. (UPS:E022)" UPS has told me multiple times that eBay must initiate the claim or otherwise authorize it. The problem is that eBay support keeps sending me back to the UPS claims website, which immediately rejects the claim with the error above. I've now contacted eBay several times and have received conflicting answers from different representatives. One says to file with UPS, UPS says only eBay can do it, and another eBay representative suggested refunding the buyer without addressing the damaged shipment or insurance claim. The buyer has been very patient throughout this process, and I want to make sure they receive a full refund. I also need to recover the value of the damaged item through the shipping insurance, but I'm currently stuck because neither company will take ownership of the claim. Has anyone successfully resolved a situation like this with an eBay shipping label? Specifically: How did you get eBay to actually file or escalate the UPS damage claim? Is there a department or phone number that handles restricted UPS claims purchased through eBay? Has anyone dealt with a package endlessly cycling between UPS facilities after being marked damaged? Any advice would be greatly appreciated. At this point I just need someone to take ownership of the claim instead of being sent back and forth between UPS and eBay.
space-spam
Posted 1 week ago • Last reply 1 week ago
2
Question
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Where is EBay’s Help????
I follow all my purchase and log tracking numbers to my email account. I did this with a recent purchase. I noticed there was no update from when he created a label to USPS. I checked back to see where the tracking information was showing, and it says still waiting on package. I requested a refund, but was told it had been shipped by EBay. I contacted the seller twice with no response. I want my money back and I’m not getting any response from the seller or EBay! I looked through his reviews and this is what he has done to several others. I want EBay to uphold their money back guarantee to me.
bjkibler75
Posted 1 week ago • Last reply 1 week ago
1
Discussion
Buying & Selling
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autogyroo
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I got a digital Ebay Gift Card but confirmation email did not contain the cards redemption code

I requested to return an item and was given the option to have my credit card reimbursed or get an Ebay gift card. I picked the gift card. Within a day I got an email from Ebay telling me my return request was accepted by the seller and that my Ebay gift card is ready. I checked my account -payments and saw the gift card was there showing the amount. I found an item I wanted and chose to make the payment using my gift card. This option asked for the redemption code that came in the email telling me the gift card was ready. That email did not include a redemption code or a link to it. I have not received any other emails concerning this gift card. I have checked my junk and spam folders for an email from ebay and there is none. How can I get the redemption code for my Ebay gift card?
2 weeks agolast reply 2 weeks ago
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